Summary
Work History
Education
Skills
Languages
Timeline
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Erik Diaz

West Palm Beach

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Crew Trainer

McDonald's
08.2023 - Current
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Worked front counter, drive-thru and other areas.

Cashier

McDonald's
08.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Representative

McDonald's
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Forest Hill Community High School
West Palm Beach, FL
06.2023

Skills

  • Coaching and Mentoring
  • Policies and Procedures
  • Customer Service
  • Clear Communication
  • Critical thinking
  • Positive attitude
  • Self-discipline

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Crew Trainer

McDonald's
08.2023 - Current

Cashier

McDonald's
08.2023 - Current

Customer Service Representative

McDonald's
08.2023 - Current

High School Diploma -

Forest Hill Community High School
Erik Diaz