Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erik Escobedo

Aurora,CO

Summary

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.

Overview

6
6
years of professional experience

Work History

Junior System Administrator

Discount Forklift
07.2022 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Monitored systems in operation and quickly troubleshot errors.
  • Researched product and issue resolution tactics to address customer concerns.
  • Managed onboarding and offboarding of employees.
  • Provide support to three locations located in different states with a total of 170 employees
  • Responded to inquiries by phone, email and walk-up requests

Assistant Manager

Discount Tire
10.2017 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

Overland High School
Aurora, Colorado

Associate of Science - Information Technology

Arapahoe Community College
Littleton, Colorado

Skills

  • Installation and Configuration
  • Microsoft Office 365
  • User Account Creation
  • Maintaining Clean Work Areas
  • Technical Support and Assistance
  • MS Outlook
  • Hardware Repair
  • Computer Hardware Knowledge

Languages

Spanish
Native or Bilingual

Timeline

Junior System Administrator

Discount Forklift
07.2022 - Current

Assistant Manager

Discount Tire
10.2017 - 07.2022

High School Diploma -

Overland High School

Associate of Science - Information Technology

Arapahoe Community College

Similar Profiles

CREATE PROFILE
Erik Escobedo