Erik Gonzaga
Houston
Summary
Dynamic Shift Leader with proven expertise at Panda Express in employee training and cash handling. Successfully managed operations, enhancing team performance and ensuring a profitable environment. Recognized for exceptional customer service and effective problem-solving, consistently maintaining high standards and a well-stocked inventory to support seamless service delivery.
Overview
3
3
years of professional experience
Work History
Shift Leader
Panda Express
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Shift Leader
Chick Fill A
03.2022 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma -
Lamar High School
Houston, TXSkills
- Employee training
- Cash handling
- Point of sale
- Customer service
- Problem-solving
Timeline
Shift Leader
Panda Express
05.2024 - Current
Shift Leader
Chick Fill A
03.2022 - 05.2024
High School Diploma -
Lamar High School
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