Erik Gonzalez
Clearwater
Summary
Dedicated IT and Cybersecurity personnel looking to help a company stay secure by using my skills to protect systems, reduce risks, and solve problems. I aim to grow with a team that values strong security and continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Desk Support
K.E.D. Cleaning Service
01.2016 - 01.2023
- Resolved hardware issues, including jams, Wi-Fi errors, and component replacements, enhancing office efficiency.
- Spearheaded secure Internet/router connectivity with WPA2/WPA3 for users, enhancing network safety and reliability.
- Worked with Wireshark under special occasions to fortify network security and monitoring.
- Delivered exceptional customer service by managing inquiries daily through emails and calls in both fast-paced and quiet environments.
Sales and Custodian
Rooms to Go Outlet
01.2023 - 01.2023
- Coordinated technical installations with attention to detail, demonstrating skills in system setup, teamwork, and client-focused service
- Demonstrated strong time management and adaptability by completing detailed prep tasks under strict time constraints metting deadlines.
Stock Associate
Walmart
09.2017 - 07.2018
- Prioritizing tasks during high-volume hours, completing stocking before store opens displaying exceptional adaptability prowess.
- Stocking shelves accurately, managing inventory, spotting discrepancies demonstrating attention to detail and problem-solving skills to keep efficient company momentum.
Education
CompTIA Certification -
Pinellas Technical College
Clearwater, FL01.2025
Skills
- Python, HTML, C#, CSS
- Hardware configuration
- WireShark, MySQL
- Microsoft Office 365
- MacOS/Windows Suite
- Attention to detail
- Studious and willing to learn
- People Skills
- Problem Solver
- Adaptive Learner
Certification
- CompTIA CySA+
- CompTIA Security+
- CCST Cybersecurity
- CompTIA Network+
- CompTIA A+
- CompTIA Cloud Essentials+
- CCST IT Support
- SPC Computer Science Degree
- Associates of Arts
Timeline
Sales and Custodian
Rooms to Go Outlet
01.2023 - 01.2023
Stock Associate
Walmart
09.2017 - 07.2018
IT Desk Support
K.E.D. Cleaning Service
01.2016 - 01.2023
CompTIA Certification -
Pinellas Technical College