Erik Helgemo
Sales Associate
Iron River,Michigan
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Global Response North
Iron River, Michigan
04.2022 - 10.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Sales Associate
Family Dollar
Ironwood, MI
10.2019 - 05.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Laborer
Helgemo Construction
Iron River, Michigan
01.2012 - 05.2018
- Measured dimensions of finished pieces for conformance to specifications.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Operated equipment such as fork trucks and skidders.
- Performed maintenance and repair of buildings and facilities.
- Worked alongside team to accomplish work goals according to schedule.
- Recognized and reported potential project challenges and assisted with solutions.
- Learned basic carpentry, painting and plastering.
Education
GED -
West Iron County High School
Iron River, MI 11.2011 - 12.2011
Skills
Sales expertise
undefinedTimeline
Customer Service Representative
Global Response North
04.2022 - 10.2022
Sales Associate
Family Dollar
10.2019 - 05.2020
Laborer
Helgemo Construction
01.2012 - 05.2018
GED -
West Iron County High School
11.2011 - 12.2011
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