ERIK HILLANBRAND
Pottstown
Summary
Dedicated Account Manager skilled in client relationship building and process improvement. Recognized for strong work ethic and effective communication, driving customer satisfaction and retention through strategic project management.
Detail-oriented professional with over a decade of experience in customer service and diagnostics. Proven ability to analyze feedback and implement process enhancements, optimizing service delivery and ensuring client satisfaction.
Overview
34
34
years of professional experience
Work History
Account Manager
Madsky Tixs
Pottstown, PA
02.2022 - Current
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations.
- Analyzed customer feedback to implement process improvements for service delivery.
- Managed account renewals, optimizing contract terms to enhance client value.
Parts and Service
Granturk Equipment
Bridgeport, PA
04.2013 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- helped customers id equipment issues and parts required for repair. Ordered needed parts for repairs in timeline required.
Automotive Technician
Sts Tire and Auto - Pheonixville
Phoenixville, PA
11.2011 - 04.2013
- Diagnosed and repaired vehicle systems, enhancing overall performance and reliability.
- Conducted routine maintenance services, ensuring vehicles met safety standards and customer satisfaction.
- Utilized advanced diagnostic tools to identify issues, reducing turnaround times for repairs.
- Mentored junior technicians in best practices for repairs and customer service excellence.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Automotive Technician
Piazza Honda Of Pottstown
Pottstown, PA
04.2005 - 11.2011
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed repair data to inform strategic decisions on service offerings and operational improvements.
- Streamlined workflow processes, improving efficiency in service delivery and reducing downtime.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Diagnosed complex electrical issues, restoring vehicle functionality.
Automotive Technician
Conicelli Honda
Conshohocken, PA
01.2001 - 04.2005
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
- Reduced repeat repair visits by implementing thorough quality control checks.
Automotive Technician
Sport Chrysler Jeep Dodge
Norristown, PA
11.1999 - 01.2001
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
United States Army Combat Engineer 12B
United States Army Reserve
East Norriton, PA
08.1992 - 08.2000
- Led training exercises to enhance unit readiness and operational effectiveness.
- Developed strategic plans for resource allocation and mission execution.
- Mentored junior soldiers, fostering professional development and teamwork.
- Coordinated logistics for deployments, ensuring timely equipment availability.
- Executed complex missions under pressure, demonstrating adaptability and decision-making skills.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Automotive Technician
Bermont Motors Chrysler Jeep Dodge
Gilbertsville, PA
01.1997 - 11.1999
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Streamlined service scheduling to minimize customer wait times.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Repaired and replaced worn and damaged components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Education
High School Diploma -
Upper Merion Area High School
King Of Prussia, PA06-1992
Skills
- Customer service
- diagnostics & Problem-solving
- Drivetrain repair
- Strong work ethic
- Attention to detail
- Automotive electronics
- Performance tuning
- ASE certification
- Verbal and written communication
- Valid Driver's license
- Troubleshooting skills
- Heating and air conditioning
- Electrical systems
- Manual transmissions
Timeline
Account Manager
Madsky Tixs
02.2022 - Current
Parts and Service
Granturk Equipment
04.2013 - 02.2022
Automotive Technician
Sts Tire and Auto - Pheonixville
11.2011 - 04.2013
Automotive Technician
Piazza Honda Of Pottstown
04.2005 - 11.2011
Automotive Technician
Conicelli Honda
01.2001 - 04.2005
Automotive Technician
Sport Chrysler Jeep Dodge
11.1999 - 01.2001
Automotive Technician
Bermont Motors Chrysler Jeep Dodge
01.1997 - 11.1999
United States Army Combat Engineer 12B
United States Army Reserve
08.1992 - 08.2000
High School Diploma -
Upper Merion Area High School