Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Erik Hjermstad

Reno,NV

Summary

I have worked with Office Depot in various roles since 2007. I started out as a cashier and moved into the next logical promotion (Print, Tech, Trainee, Customer Service Mgr, Operations). I was briefly a Sales Manager but reverted back to Operations due to restructuring in the company.

Prior to my Office Depot career, I worked in various roles with Taylor Corporation. The company that provides Office Depot with all the custom printings (Name badges, stamps, etc).

I have worked hand-in-hand with two Store Managers in Office Depot to learn many of the Sales Managers processes, as well as in preparation for becoming a General Manager.

Overview

22
22
years of professional experience

Work History

Operations Manager

Office Depot
Reno, NV
02.2007 - Current
  • Sales Associate 2007
  • Print Associate 2008
  • Tech Associate 2009-2010
  • Manager-in-Training (CSIII) 2011-2012
  • Customer Experience Manager 2013-2014
  • Operations Manager 2015-current
  • Assisted two Store Managers (Maureen Steil and Carl Conrad) in the day to day operations of the store (including Scheduling, Ordering Change, Interviews, etc)

Group Leader

Taylor Corporation
North Mankato, MN
02.1999 - 02.2006
  • Data Entry and other computer related tasks for producing Office Depot print orders (Name badges, stamps, etc)
  • Trained new associates in all job tasks in the department
  • Worked with the Supervisor to ensure all company deadlines for orders were achieved
  • Supported a team of 15-20 employees with any questions or issues that did not require a Supervisor

Education

No Degree - English

University of Minnesota, Mankato
Mankato

High School Diploma -

Lake Crystal Wellcome Memorial High School
Lake Crystal, MN
05.1999

Skills

  • Customer Service
  • Operations Processes
  • Tech Knowledge (Computers, Printers, etc)
  • Sales
  • Sales Tracking
  • Department Oversight
  • Training Management
  • Interview Process
  • Procurement Ordering
  • Scheduling

Timeline

Operations Manager

Office Depot
02.2007 - Current

Group Leader

Taylor Corporation
02.1999 - 02.2006

No Degree - English

University of Minnesota, Mankato

High School Diploma -

Lake Crystal Wellcome Memorial High School
Erik Hjermstad