Erik James
Wilmington,NC
Summary
Results-driven professional skilled in effective communication and conflict resolution. Experienced in managing daily operations and resource allocation, contributing to improved team coordination and customer satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
Wilmington, North Carolina
02.2026 - Current
- Managed staff scheduling and resource allocation to maximize productivity.
- Oversaw daily operations, streamlining workflow and improving team coordination.
- Conducted performance evaluations, providing feedback to enhance team effectiveness.
- Developed and implemented training programs for new employees, improving onboarding experience.
General Manager
IHOP
Wilmington, NC
02.2025 - 02.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Facilitated communication between management and staff to address concerns.
Manager
Bojangles' Famous Chicken 'n Biscuits
Wilmington, North Carolina
01.2023 - 01.2025
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored food safety procedures to comply with health regulations and standards.
IIH/IAFT,MA,QP
Access Family Services
Wilmington, North Carolina
01.2019 - 01.2023
Education
Master of Arts - Human Service Counseling And Executive Leadership
Liberty University
Lynchburg, VA05-2018
Skills
- Staff scheduling
- Resource allocation
- Budget management
- Inventory control
- Customer relationship management
- Performance evaluation
- Training program development
- Servesafe
- Leadership skills
- Decision making
- Problem solving
- Conflict resolution
- Effective communication
Certification
- Servesafe
Timeline
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
02.2026 - Current
General Manager
IHOP
02.2025 - 02.2026
Manager
Bojangles' Famous Chicken 'n Biscuits
01.2023 - 01.2025
IIH/IAFT,MA,QP
Access Family Services
01.2019 - 01.2023
Master of Arts - Human Service Counseling And Executive Leadership
Liberty University