Summary
Overview
Work History
Education
Skills
Timeline
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Erik Johnson

Millsboro,DE

Summary

I am a strong minded individual who never gives up. When i start something I finish it to the best of my ability. I do not settle for anything then the best when it comes to life and work. when asked to do something I go above and beyond. When it comes to customer service I am known for maintaining high productivity and efficiently completing tasks while making sure the customer comes first. Specialize in effective communication, problem-solving, and time management skills. Excel in conflict resolution, active listening, and empathy, ensuring positive interactions in every customer service encounter.

Overview

5
5
years of professional experience

Work History

Cashier/Customer Service/Key Holder Supervisor

Dollar General Market
Georgetown, DE
01.2021 - 03.2022
  • I started out as a part-time cashier. As management saw my progress, I was moved up to key holder. My duties were to assist customers as well as be in charge of the money at the end of the night. I also was in charge of making sure that other employees were doing their responsibilities to the fullest

Kitchen Supervisor / Truck Driver

Salvation Army Adult Rehabilitation Center
Wilmington , DE
02.2018 - 11.2021
  • As the kitchen supervisor, I was in charge of cooking three meals a day for 65 residents. I also did the food ordering weekly, as well as directed employees daily. As a truck driver, I drove a box truck to each store, unloading and loading donations and products to be sold.

Customer Service Representative

Capital One
Wilmington, DE
02.2017 - 06.2017
  • As a Capital One customer service representative, I was in a call center. I would assist customers with the transfer of funds, creating an online account, issues with the company's phone app, as well as balance checking. There was an identity process that included many different options to ensure the person calling was the actual customer.

Education

High School Diploma -

Sussex Central High School
Millsboro, DE
06-2009

Skills

  • Customer service
  • Drawer balancing
  • Product knowledge
  • Retail merchandising
  • Expense tracking
  • Daily reporting
  • POS system operations
  • ID verification
  • Team collaboration
  • Clear communication
  • Complaint resolution
  • Multi-tasking

Timeline

Cashier/Customer Service/Key Holder Supervisor

Dollar General Market
01.2021 - 03.2022

Kitchen Supervisor / Truck Driver

Salvation Army Adult Rehabilitation Center
02.2018 - 11.2021

Customer Service Representative

Capital One
02.2017 - 06.2017

High School Diploma -

Sussex Central High School

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