Erik Johnson
MORRISTOWN,NJ
Summary
Dynamic Bar Manager with a proven track record in customer service, staff training, and inventory management. Known for creating welcoming atmospheres that drive customer loyalty and repeat business.
Overview
14
14
years of professional experience
Work History
Bar Manager
End Of Elm
Morristown, NJ
04.2017 - Current
- Oversaw daily bar operations, ensuring smooth service and guest satisfaction.
- Created innovative cocktail menus, driving customer engagement and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed and implemented training programs for new staff, enhancing team performance.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Established and maintained relationships with suppliers to ensure quality product availability.
Server/Bartender/Expeditor
Urban Table
Morristown, NJ
09.2012 - 11.2016
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
- Collaborated with kitchen staff to accommodate special dietary requests efficiently.
- Resolved guest complaints promptly, maintaining high levels of customer satisfaction.
- Developed strong relationships with regular patrons to enhance loyalty and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Liberal Arts/ Graphic Design
County College of Morris
Randolph Township, NJSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Inventory management
- Customer relationship building
- Outgoing personality
- Mixology expertise
- Menu development
- Cash handling
Timeline
Bar Manager
End Of Elm
04.2017 - Current
Server/Bartender/Expeditor
Urban Table
09.2012 - 11.2016
Liberal Arts/ Graphic Design
County College of Morris