Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erik Kollauf

Sheboygan,WI

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

Kwik Trip
Sheboygan, WI
07.2023 - Current
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained accurate cash drawer and balanced daily sales reports.
  • Promoted store loyalty programs and informed customers of promotions.
  • Ensured cleanliness and organization of the checkout area at all times.
  • Trained new staff on register operations and customer service protocols.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Balanced cash drawers at the end of each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

Bartender

Players Pub
Menomonee Falls , WI
01.2018 - 10.2021
  • Prepared and served a variety of drinks to patrons.
  • Managed cash register and processed customer payments efficiently.
  • Maintained cleanliness and organization of the bar area consistently.
  • Engaged with customers to create a welcoming atmosphere at the pub.
  • Restocked supplies and ensured inventory accuracy for bar items.
  • Monitored customer behavior to ensure responsible alcohol service compliance.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Industrial Embroidery

Eclipse Printing & Design
Menomonee Falls , WI
10.2018 - 03.2020
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Operated multi-head embroidery machines for various fabric types.
  • Set up and adjusted machines for optimal stitching quality.
  • Monitored production runs to ensure consistent output and quality.
  • Maintained machine cleanliness and performed routine maintenance tasks.
  • Set up and operated embroidery machines to produce quality products.
  • Adjusted machine settings according to fabric type, size of design, number of colors used, and other specifications.
  • Kept work area clean and organized at all times.
  • Monitored machine operation to detect problems such as defective stitching, breaks in thread, or machine malfunctions.
  • Performed routine maintenance tasks such as oiling and cleaning machines and replacing worn parts.
  • Ensured that all safety protocols were followed while operating the machinery.
  • Resolved any issues related to the functioning of embroidery machines quickly and efficiently.

Education

High School Diploma -

Menomonee Falls High School
Menomonee Falls, WI
05-2010

Skills

  • Inventory management
  • Conflict resolution
  • Effective communication
  • Health and safety compliance
  • Team collaboration
  • Time management
  • Attention to detail
  • Customer satisfaction
  • Customer relationship management
  • Calm demeanor
  • Adaptability and flexibility
  • Order coordination
  • Strong numeracy
  • Positive and professional
  • Quality assurance

Languages

German
Limited

Timeline

Customer Service Cashier

Kwik Trip
07.2023 - Current

Industrial Embroidery

Eclipse Printing & Design
10.2018 - 03.2020

Bartender

Players Pub
01.2018 - 10.2021

High School Diploma -

Menomonee Falls High School

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Erik Kollauf