Erik Martinez
Albuquerque
Summary
Responsive team leader with strong professional background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Ford Parts Front Counter Representative
Chalmers Ford
06.2015 - 03.2025
- Grew revenue by improving sales and service strategies.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Wrote and submitted reports.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Researched out-of-stock items to find additional inventory in other store locations.
- Built lasting client relationships by organizing and planning sales events.
- Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Saved costs, effectively negotiating vendor pricing contracts to increase savings.
- Explained to customers benefits of certain types of equipment and apparel and discussed product features.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Roadmaster
BNSF Railroad
10.2013 - 04.2015
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
- Delegated work to staff, setting priorities and goals.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
Sergeant
USMC
04.2002 - 08.2006
- Enforced military laws and regulations.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Diffused hostile situations with effective negotiation techniques.
- Mitigated risk with immediate emergency response security.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
- Completed regular patrols of assigned areas within operations areas.
- Prepared operation plans and orders to support resource and installation security.
Education
Associate of Applied Science - Aviation Maintenance Science
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL06.2007
Skills
- Customer outreach
- Building brand awareness
- Creating marketing plans
- Store growth planning
- Creating store processes
- Problem resolution
- Critical thinking
- Reliable and trustworthy
- Team management
- Planning
- Multitasking
- Troubleshooting
- Work ethic
- Friendly, positive attitude
Education and Training
other
Accomplishments
Completely redesigned, organized and developed successful front counter parts showroom to carry and sell additional merchandise to grab customers attention and sell more product.
Certification
Ford Master certified parts counter person and parts commercial sales.
Timeline
Ford Parts Front Counter Representative
Chalmers Ford
06.2015 - 03.2025
Roadmaster
BNSF Railroad
10.2013 - 04.2015
Sergeant
USMC
04.2002 - 08.2006
Associate of Applied Science - Aviation Maintenance Science
Embry-Riddle Aeronautical University - Daytona Beach
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