Xavierr Rivera
Winterhaven,FL
Summary
The the reason for me applying for this position is to challenge myself and reach higher levels in this company. I strive to please customer to the fullest and allow them to feel like every need they had was accomplished , one of my best traits to not give up by finding ways to get the customer needs accomplished no matter the circumcises.
I strive to make the most possible sales for the company, and customer satisfaction to reach levels never seen before.
Overview
4
4
years of professional experience
Work History
Parts Sales Representative-Front Counter
Rush Truck Center
Haines City, FL
03.2024 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Selling parts to external and account customer over the counter via shop or phone
- up to date on core returns daily
- Kept files on quote, purchases and orders
- provided fair and understandable pricing to clients
- Made sure every transaction was made properly
- Got customers parts in a timely matter
- Kept up on all orders placed for clients
- Shipped parts & invoices
- Helping Bodyshop Manager & Bodyshop advisor getting their quotes & Technicians parts
- Assisted service dept when needed
Parts Sales Representative-Back Counter
Rush Truck Center
Haines City, FL
03.2023 - 07.2023
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Made Orders for Service Technicians & Bodyshop Technicians
- Filing all orders for repairs made & Parts Ordered per customer
- Creating, fixing ,deleting PO's
- Verify that parts were accurate according too what the technicians needed
- Locating parts that we on back ordered and getting them in
- Very Knowledge in using the SAP system
- Making sure everything was billed out to RO correctly
Warehouse Clerk
Rush Truck Center
Haines City, FL
09.2021 - 03.2023
- Kept warehouse up to safety and health regulations at all times.
- Completed cycle counts and monthly inventory.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Improved efficiency with quick and accurate loading of boxes.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Checked packages and merchandise for damage and notified vendors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Analyzed data to prepare reports and identify process improvements.
Recevier/Overnight Stocker
Lowe's
Winter Haven, FL
01.2021 - 09.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Education
High School Diploma -
Four Corners Charter High School
Davenport, FL05.2020
Skills
- Teamwork orientation
- Goal-oriented mindset
- Logistics understanding
- Customer Needs Assessment
- Great parts knowledge
Timeline
Parts Sales Representative-Front Counter
Rush Truck Center
03.2024 - Current
Parts Sales Representative-Back Counter
Rush Truck Center
03.2023 - 07.2023
Warehouse Clerk
Rush Truck Center
09.2021 - 03.2023
Recevier/Overnight Stocker
Lowe's
01.2021 - 09.2021
High School Diploma -
Four Corners Charter High School