Erik Martinez
Emeryville,CA
Summary
Dynamic barista and bartender with strong beverage crafting and customer service skills. Known for creating welcoming environments and managing high-volume situations efficiently. Dedicated service professional with experience in fast-paced environments. Skilled in effective communication and team collaboration, consistently delivering speedy and efficient service to enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Barista
Doyle Street Cafe
Emeryville, California
09.2024 - Current
- Prepared and served specialty coffee beverages for customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and brewing equipment efficiently.
- Collaborated with team members to ensure smooth operations during busy hours.
- Handled cash register transactions and managed daily cash flow accurately.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Bartender
5 tacos and beers
Albany, California
10.2024 - 12.2025
- Mixed cocktails and served drinks to customers efficiently.
- Maintained cleanliness and organization of the bar area.
- Engaged with customers to create a welcoming atmosphere.
- Monitored customer satisfaction and addressed any concerns promptly.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
Comal
Berkeley, California
09.2023 - 04.2024
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and processed payments accurately.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Stayed informed about daily specials, new menu items, promotions.
Server
Italy on Gilman
Berkeley, California
07.2022 - 08.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness of tables and dining areas throughout service.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
Education
High School Diploma -
Universidad De Guadalajara
Jalisco, Mexico11-2019
Skills
- Beverage crafting
- Team collaboration
- Adaptability in service
- Effective communication
- FLUENT IN Spanish
- Speedy and efficient
- POS systems
- Adaptive and creative
- Espresso machine operation
- Latte art
- Cocktail mixing
- Customer service
- Sales strategies
- ABC regulations
- Bar restocking
- Anticipating guest needs
- Patience and tolerance
Languages
English
Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Bartender
5 tacos and beers
10.2024 - 12.2025
Barista
Doyle Street Cafe
09.2024 - Current
Server
Comal
09.2023 - 04.2024
Server
Italy on Gilman
07.2022 - 08.2023
High School Diploma -
Universidad De Guadalajara