Julianne Gill
Starbucks
Omaha,NE
2
years of professional experience
Dependable and outgoing professional with experience supporting daily operations in retail and café environments. Strong in problem-solving, cash handling, and opening and closing duties, with a focus on keeping service smooth and customers satisfied.
Work History
Barista
1 Year 2 Months- Prepared handcrafted beverages and food items according to Starbucks recipes and quality standards.
- Delivered friendly customer service while taking accurate orders and resolving routine concerns.
- Operated point-of-sale system to process transactions, apply discounts, and handle cash accurately.
- Maintained clean, organized café areas by sanitizing equipment, counters, and customer seating.
- Restocked milk, syrups, cups, and merchandise to support steady service during peak periods.
- Followed store procedures for opening, closing, and food safety compliance.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Sales Associate
1 Year 2 Months- Maintained organized sales floor displays, restocked merchandise, and upheld visual presentation standards
- Processed transactions accurately using point-of-sale system and handled cash and card payments
- Collaborated with team members to meet daily sales goals and maintain smooth store operations
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Delivered personalized shoe and accessory recommendations based on customer needs and style preferences
Education
Bachelor of Science - Elementary Education
High School Diploma
Skills
Beverage preparation
Customer engagement
Quality assurance
Attention to detail
Store operations
Beverage crafting
Customer service
Team leadership
Friendly and outgoing
Team collaboration
Drink crafting
Interests
Road Trips
Sharing travel tips
recommendations
and insights with fellow enthusiasts.
Documenting and sharing travel experiences.
Music
Crafting and DIY Projects
Photography
Dance
Blogging/Vlogging
Reading
Baking
Creative Writing
Timeline
Barista
Starbucks
06.2025 - 08.2026Read More
Sales Associate
Journeys Shoes
04.2024 - 06.2025Read More
Northwest Missouri State University
Bachelor of Science from Elementary Education
Read More
Millard North High School
High School Diploma
Read More