Erik Patterson
Molino,FL
Summary
Dedicated Store Manager known for strong leadership in customer service and staff training. Experienced in creating engaging shopping experiences and implementing effective inventory strategies to boost sales and team performance.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Store Manager
Winn Dixie Supermarket
Cantonment, Florida
08.2006 - 05.2026
- Oversaw inventory management, including stocking and ordering products.
- Created and set up promotional displays to draw customers and drive sales.
- Trained and supervised staff to enhance customer service and streamline operations.
- Resolved customer complaints promptly to uphold a positive shopping environment.
- Conducted regular staff meetings to communicate goals and share important updates.
- Monitored cash handling procedures to ensure accuracy and mitigate discrepancies.
- Collaborated with corporate on store policies to ensure alignment with company standards.
- Recruited and trained new employees at store level to improve overall team efficiency.
Training Coordinator
Winn Dixie Supermarket
Pensacola, Florida
04.2006 - 08.2006
- Facilitated workshops on customer service and product knowledge for staff development.
- Developed and implemented training programs for new employees at grocery store locations.
- Supported onboarding of new employees by hosting orientation sessions.
- Provided ongoing support and mentorship to new hires during their orientation period.
- Assisted in creating training materials and resources tailored to store operations.
- Evaluated employee performance through assessments and feedback during training events.
- Managed training calendars to inform participants of upcoming training session topics and dates.
Education
Some College (No Degree) - General Studies
Hillsborough Community College
Tampa, FLSkills
- Inventory management
- Visual merchandising
- Sales forecasting
- Operational efficiency
- Employee training
- Training development programs
- Staff recruitment
- Performance evaluation
- Customer relationship management
- Effective communication
Certification
- Certified Food Safety Professional
- Completion of Winn Dixie University Store Manager Training Program (Valedictorian)
Affiliations
- Volunteered with Men and Women In Action during food distributions in the Milton. Fl. area from 2020-2024
Timeline
Store Manager
Winn Dixie Supermarket
08.2006 - 05.2026
Training Coordinator
Winn Dixie Supermarket
04.2006 - 08.2006
Some College (No Degree) - General Studies
Hillsborough Community College