Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erik Peralta

Mount Prospect,IL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Drive Well Auto Spa
Mount Prospect, IL
10.2024 - Current
  • Greeted customers and explained car wash options thoroughly.
  • Maintained records of daily transactions, such as number of cars serviced, revenue collected.
  • Conducted quality checks to ensure each vehicle met the company's standards.

Car Detailer

Self-employeed
Mount Prospect, IL
04.2019 - Current
  • Provided customer service, explaining detailing processes and addressing concerns.
  • Utilized steam cleaners and vacuums for deep cleaning of carpets, upholstery, and other surfaces.
  • Customized detailing services based on vehicle condition and customer requests.

Manager

Emersons Ale House
Mount Prospect, IL
08.2017 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Updated computer systems with new pricing and daily food specials.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

Bartender

Emersons Ale House
Mount Prospect, IL
08.2017 - Current
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Education

High School Diploma -

Elk Grove High School
Elk Grove Village, IL
06-2014

Skills

  • Money handling
  • Multitasking and organization
  • Customer service
  • Customer relations
  • Team leadership

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Assistant Manager

Drive Well Auto Spa
10.2024 - Current

Car Detailer

Self-employeed
04.2019 - Current

Manager

Emersons Ale House
08.2017 - Current

Bartender

Emersons Ale House
08.2017 - Current

High School Diploma -

Elk Grove High School

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Erik Peralta