Erik Poventud
Buckeystown,United States
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
17
17
years of professional experience
Work History
STORE MANAGER
MCCORMICK PAINTS
Gaithersburg, MD
03.2022 - Current
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
ASSISTANT GENERAL MANAGER
Germantown Auto Spa
Frederick, MD
03.2020 - 04.2022
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Developed and implemented spa services policies, procedures and standards.
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
- Conducted regular staff meetings to ensure consistency in service delivery.
ASSISTANT GENERAL MANAGER
AUTOZONE AUTO PARTS
Fort Detrick, MD
11.2015 - 03.2020
- Assists Store Manager with recruiting, supervising, scheduling, training and developing store personnel
- Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence
- Delegates and ensures store merchandising tasks are completed in a timely manner
- Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
- Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
- Monitors cash flow, inventory and security control
- Maintains sales productivity, store appearance and merchandising standards
- Conducts and reviews all opening and closing procedures
- Manages emergency situations and conduct proper emergency procedures
- Follows proper accident procedures
- Provides feedback regarding AutoZoner performance to the store manager, prepares Performance Evaluations and AutoZoner Action Reviews, as directed by the store manager
- Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment
- Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
- Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
DISMANTLER
POTOMAC GERMAN AUTO
Fort Detrick, MD
11.2015 - 08.2019
- Dismantle vehicles within the suggested time constraints in a safety conscious manner
- Label and tag parts to be placed into stock
- Check the quality and product type of the parts
- Must own and maintain all the tools necessary
- Other duties as assigned.
25L CABLE SYSTEMS INSTALLER MAINTAINER
US ARMY
Fort Detrick, MD
07.2007 - 10.2010
- TOP SECRET (SCI) EXPIRED
- Confined Space Entry
- Attended and Completed the Non Commissioned Officer Academy as a Private
- Army Combative Level 1 cert
- Combat Life Saver Certification.
Education
High school diploma or equivalent -
KADENA HIGH SCHOOL
06.2006
Some college (no degree) - CRIMINAL JUSTICE
University of Maryland - College Park
College Park, MDSkills
- Operations Management
- Customer Service Management
- Loss Prevention
- Retail Inventory Management
- Project Management
- Team Development
- Employee Training
Timeline
STORE MANAGER
MCCORMICK PAINTS
03.2022 - Current
ASSISTANT GENERAL MANAGER
Germantown Auto Spa
03.2020 - 04.2022
ASSISTANT GENERAL MANAGER
AUTOZONE AUTO PARTS
11.2015 - 03.2020
DISMANTLER
POTOMAC GERMAN AUTO
11.2015 - 08.2019
25L CABLE SYSTEMS INSTALLER MAINTAINER
US ARMY
07.2007 - 10.2010
High school diploma or equivalent -
KADENA HIGH SCHOOL
Some college (no degree) - CRIMINAL JUSTICE
University of Maryland - College Park
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