Erik Ramirez
Summary
Motivated Crew Member Proficient in customer service operations and adapting to new processes and requirements. Dedicated to project completion that provides full customer satisfaction and comprehends and follows detailed instructions to complete work tasks. Reliable individual with pleasant demeanor and terrific work ethic.
Overview
9
9
years of professional experience
Work History
Sales Representative
Lincoln Heritage
Phoenix, Arizona
09.2024 - Current
Life Insurance Sales Representative
Lincoln Heritage Life Insurance
Phoenix , AZ
09.2024 - Current
- Educated clients on life insurance products and benefits.
- Developed personalized insurance plans based on client requirements.
- Built strong relationships with clients through effective communication and trust.
- Negotiated terms and conditions of new contracts with clients.
- Developed sales strategies to increase customer base and maximize profits.
- Managed a portfolio of existing customers while cultivating new business prospects.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
- Assisted clients in filing claims and guided them through the claims process for a smooth resolution.
Sales Associate
Lowe's
Phoenix, AZ
02.2022 - Current
- Moved and staged merchandise for greatest impact and restocked floor as necessary.
- Conducted pricing, merchandising and selling operations to effectively and efficiently complete assigned tasks.
- Identified and immediately resolved customer and store needs.
- Executed company visual presentation through product pricing and merchandising.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
Crew Member
Burger King
Glendale, AZ
09.2020 - 01.2022
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Checked out customers by processing payments and bagging items.
- Assisted customers with product, promotion and policy information.
- Verified orders and bagged items for easy transport.
- Answered customer questions and took orders.
- Restocked supplies, removed trash and cleaned areas.
- Drove team success by completing assigned task quickly and accurately.
Interior Painter
Dixon Painting
Phoenix , AZ
06.2019 - 07.2021
- Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
- Used plaster, putty and wood filler to fill cracks, holes and gaps in joints prior to painting to promote paint durability.
- Primed and sealed unfinished wood, plastic and metal surfaces to prepare for additional coats of paint and other finishing substances.
- Received work orders from supervisors and clients to determine scope of work, materials needed and other job requirements.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Sanded, stripped, brushed and power washed surfaces to clean and smooth, ensuring adherence of paint and primer.
Waiter
El Rincon Sinaloense
Phoenix , AZ
01.2017 - 01.2019
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Cleared table and bussed dishes to allow for quick setups.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
High School Diploma -
Western School of Science And Tehnology
Phoenix 06.2021
Skills
- Workplace Efficiency
- Bilingual
- Guest service
- Communication skills
- Organization
- Able to work in fast-paced environments
- Data Representation
- Computer Skills
- Critical Thinking
- Data Management
- Analytical Abilities
- Knowledgeable in AutoCAD and Rendering
- Eye for improving Interior Spaces
- File Management
- Client education
- Sales strategy development
- Claims assistance
- Customer relationship management
- Account servicing
- Service Processing
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Other skills
In school, I was able to take classes that allowed me to improve my computer skills, and that helped me grow my experience with accounting, organizing numbers, data analyzation, and certain formats to organize important information. I was also able to fulfill a position that required me to take care of money donations for an organization that also required me to take complete responsibility of bank statements, calculations, paperwork and computer work. I’m also currently attending Phoenix College, studying to receive my associates degree in Interior Design.
Timeline
Sales Representative
Lincoln Heritage
09.2024 - Current
Life Insurance Sales Representative
Lincoln Heritage Life Insurance
09.2024 - Current
Sales Associate
Lowe's
02.2022 - Current
Crew Member
Burger King
09.2020 - 01.2022
Interior Painter
Dixon Painting
06.2019 - 07.2021
Waiter
El Rincon Sinaloense
01.2017 - 01.2019
High School Diploma -
Western School of Science And Tehnology