Erik Rocha
Jurupa Valley,CA
Summary
Dedicated professional with a strong background in customer service and product knowledge. Skilled in cultivating relationships and resolving issues, contributing to enhanced customer satisfaction and loyalty. Eager to leverage expertise to support organizational goals and drive sales success.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Inside Sales Rep
Builders Fence Company
Fontana
12.2024 - 08.2026
- Cultivated customer relationships, contributing to revenue growth through repeat business and referrals.
- Engaged customers via phone and email to identify and address needs.
- Managed customer accounts, ensuring accurate records in CRM system to support service delivery.
- Resolved customer complaints with prompt solutions and support.
Underground Utility Technician
Pro Energy Solutions
Riverside, California
05.2023 - 10.2024
- Assisted in the installation of new manholes and other utility structures according to specifications.
- Collaborated with team members to troubleshoot utility issues effectively.
- Ensured proper maintenance of tools and equipment for optimal performance.
- Maintained accurate records and logs of all work performed on site.
Caregiver
Pacifica Senior Living Regency
Riverside, California
10.2022 - 05.2023
- Assisted with medication management and adherence for multiple residents.
- Provided personal care and assistance to residents in daily activities.
- Developed trusting relationships with residents to enhance emotional well-being.
Education
High School Diploma -
Jurupa Valley High School
Jurupa Valley06-2018
Skills
- Customer relationship management
- Sales techniques
- Customer service
- Product knowledge
- Problem solving
- Attention to detail
- Communication skills
- Motivational teamwork
Languages
Spanish
Professional
Certification
- Driver's License
- CPR Certificate
Timeline
Inside Sales Rep
Builders Fence Company
12.2024 - 08.2026
Underground Utility Technician
Pro Energy Solutions
05.2023 - 10.2024
Caregiver
Pacifica Senior Living Regency
10.2022 - 05.2023
High School Diploma -
Jurupa Valley High School