Gabriele Owens
Chicago,IL
Summary
Dynamic individual offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
3
years of professional experience
Work History
Inside Sales Rep
AZEK Building Products
01.2021 - 05.2022
- Connected with new and/or existing dealers, contractors, and/or architects to sell products
- Engaged customers and presented products at industry events and shows (TimberTech Championship, 3M Open, Deck Expos, etc.)
- Exceeded targeted sales goals by 10% through continuous pursuit of new sales opportunities and expert closing of customer deals
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- Effectively used technology-based CRM Salesforce tool for lead follow-up, pipeline management, forecasting and lost opportunity tracking
- Created a master spreadsheet to manage and track 50+ current and prospective homeowners building journey
Account Manager
SeeMore Inn
08.2019 - 05.2020
- Contacted businesses to educate on existing Grant offerings, update accounts and maintain detailed client/business information
- Liaison between Human Social Services Department and clients to develop hiring program for individuals with special needs.
- Devised a plan for annual Autism Easter Egg Hunt.
- Collaborated with business owners and associates to develop events throughout community for individuals with disabilities.
Front Desk Agent
Holiday Inn Express
10.2019 - 03.2020
- Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing
- Provided excellent customer service, tourism information and completed end of shift reports and increased reservations by 15%
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Restaurant Care Specialist
GrubHub
05.2019 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information, and provided solutions to problems
- Exceeded goals by 15% through effective task prioritization and great work ethic
- Assisted Restaurant Owners with onboarding platform
Apartment Leasing Consultant
Peak Campus
10.2018 - 05.2019
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates by 20% over goals.
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Collected and analyzed clients data information for monthly sales meeting.
Education
Bachelor of Arts (BA) - Public Relations, Sociology and Political Science
Southern Illinois University Edwardsville
Skills
- P>Upselling
- P>Decision-Making
- P>Interpersonal Communication
- P>Sales expertise
- P>Creative problem solving
- P>Account management
- P>Complaint resolution
- P>Salesforce
- P>Adobe PhotoShop
- Customer Relationship Management
- Verbal and Written Communication
- Customer Service and Assistance
- Sales Expertise
- Microsoft Access
Timeline
Inside Sales Rep
AZEK Building Products
01.2021 - 05.2022
Front Desk Agent
Holiday Inn Express
10.2019 - 03.2020
Account Manager
SeeMore Inn
08.2019 - 05.2020
Restaurant Care Specialist
GrubHub
05.2019 - 08.2019
Apartment Leasing Consultant
Peak Campus
10.2018 - 05.2019
Bachelor of Arts (BA) - Public Relations, Sociology and Political Science
Southern Illinois University Edwardsville
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