Jerome Harper
Rubicon,WI
Summary
Dynamic Inside Sales Rep with a proven track record at Waste Management, enhancing sales revenue through exceptional customer service and interpersonal communication. Specialized in client relationship management, adept at consultative selling with a focus on achieving and surpassing sales targets. Expert in B2B sales, leveraging customer relationship building skills to drive success.
Overview
2025
2025
years of professional experience
Work History
Inside Sales Rep
Waste Management
01.2017 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Customer Support Representative
Madison Gas & Electric
02.2016 - 06.2024
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Support Associate
Alliant Energy
May2014 - Feb2016
- Responded to customer requests for products, services, and company information.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Served as a reliable point of contact for internal departments, sharing expertise on product features, functionalities, and customer support best practices.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
Education
Some College (No Degree) - Business
Bethany Lutheran College
Mankato, MNSome College (No Degree) - Business
Rasmussen College
Mankato, MNSkills
- Exceptional customer service
- Interpersonal Communication
- Client Relationship Management
- Customer Relationship Building
- Rapport Building
- B2B Sales
Timeline
Inside Sales Rep
Waste Management
01.2017 - Current
Customer Support Representative
Madison Gas & Electric
02.2016 - 06.2024
Some College (No Degree) - Business
Bethany Lutheran College
Some College (No Degree) - Business
Rasmussen College
Customer Support Associate
Alliant Energy
May2014 - Feb2016
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