Jasmin Luna
Cape Coral,FL
Summary
Goal-oriented sales and marketing expert, with natural talents in developing and implementing successful strategies, driving profits, and strengthening relations. Prepared to bring 8+ years of progressive experience and take on challenging positions with opportunity to make lasting impact on company and customer success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
INSIDE SALES REP
Covetrus
06.2023 - 10.2024
- Engaged with customers via a combination of inbound, outbound, and multi-channel communications to manage order processing, resolve questions, and provide product and solution information
- Drive customer awareness and engagement of Covetrus products, solutions, and Technology Services including Global Prescription Management and Specialty Compounding via a consultative selling approach
- Utilized internal sales and service tools to provide customer value including detailed programs and promotions geared to customers
- Achieved monthly and annual sales and profit goals by following and adhering to sales processes.
- Established proactive contact cadence with assigned accounts
- Completed pre-call plans for proactive initiatives.
- Completed daily proactive engagement in order to inquire about customer needs and promote company initiatives
- Documented customer interactions and outcomes in CRM
- Executed first level customer service requests and coordinates with appropriate departments and personnel to ensure customer satisfaction
- Collaborated with field sales team members to ensure timely and proper servicing of accounts and foster a team effort on account management
- Maintained data and customer updates in CRM and ERP system (Phone numbers changes, delivery schedule, and special requests)
- Leaded and assisted in other projects and performed other duties as assigned
VETERINARY ASSISTANT MANAGER
Companion Pet Care
01.2022 - 02.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted with the process of hiring, onboarding and training to ensure new hospital employees would succeed
VETERINARY INVENTORY MANAGER
Indian Creek Pet Hospital
01.2021 - 02.2023
- Managed all vendor relations
- Directly responsible for acquiring new vendors and products
- Provided research and implementation of new products, technologies, therapies and other emerging therapeutics
- Provided sales reports, ROI (Return Of Income) strategies and monitored/tracked employee sales trends
- Responsible for product education by presentations, training sessions, and literature
- Managed and developed sales promotions and marketing strategies on several social media platforms to increase owner compliance and increase hospital revenue
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity
- Exceeded sales goals and accomplished business objectives.
Event Coordinator/ Marketing Director
Indian Creek Pet Hospital
01.2021 - 02.2023
- Developed creative marketing materials that generated client education and boosted event attendance
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions
VETERINARY TECHNICIAN
Angel Animal Hospital
04.2019 - 05.2021
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
- Administered medications to animals in treatment and documented changes in condition
- Collected patient biopsies and blood samples for laboratory analysis
- Answered owner animal health questions and advised on best care practices
- Triaged incoming patients to determine treatment needs and urgency of care
- Educate clients on alternative therapies, pain management, assistive devices, surgical options, medications, supplements, and rehabilitation
EMERGENCY VETERINARY TECHNICIAN
Emergency Pet Hospital of Collier County
01.2017 - 04.2019
- Trained and mentored other VT staff
- Collected a variety of patient biopsies and blood samples for laboratory analysis and blood transfusions
- Triaged incoming emergencies and began immediate medical treatment
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry
- Advanced in wound care and rehabilitation therapies including laser therapy, lavage treatments and bandage changes
Education
Associate of Science - Nursing
Florida SouthWestern State College
Fort Myers, FL05-2026
Skills
- Relationship development
- Upselling and cross selling
- Data entry/ analyst skills
- Client relationship management
- Negotiation
- Education/ training skills
- Leadership/ management skills
Accomplishments
- Lead and collaborated with team of veterinary staff and The Ellevet Project in the rescue and restoration efforts post Hurricane Ian for veterinary outreach to local families and their pets.
- Maintained 15 CE credit hours annually for veterinary education.
Certification
- CPR/ BLS Certified
- Fear Free trained
- AAHA trained
Timeline
INSIDE SALES REP
Covetrus
06.2023 - 10.2024
VETERINARY ASSISTANT MANAGER
Companion Pet Care
01.2022 - 02.2023
Event Coordinator/ Marketing Director
Indian Creek Pet Hospital
01.2021 - 02.2023
VETERINARY INVENTORY MANAGER
Indian Creek Pet Hospital
01.2021 - 02.2023
VETERINARY TECHNICIAN
Angel Animal Hospital
04.2019 - 05.2021
EMERGENCY VETERINARY TECHNICIAN
Emergency Pet Hospital of Collier County
01.2017 - 04.2019
Associate of Science - Nursing
Florida SouthWestern State College