Shondrica Ross

Creates, develops and executes a Territory Sales Plan to meet specific business objectives and goals.
- Develops relationships and acts as a consultant to grow assigned agency business.
- Identifies opportunities based on production, potential and market knowledge.
- Changes agent behavior through education and selling of PGR products, services and technology.
- Overcomes objections and sells against the competition to meet goals.
- Works closely with the territory sales team (RSM, PM, ASR, BDC) to maximize growth in the territory.
- Facilitates the assessment, appointment and onboarding of new agency appointments.
- Effectively gathers and communicates critical market and competitor information.

Completes the entire sales cycle for complex Progressive Home Advantage and Auto products, which includes needs assessment, proposing suitable offerings, objection handling, negotiating and completing the buying process.
- Identifies the customer's motive for calling and understands the customer's insurance needs; educates the customer to help them in the buying decision.
- Facilitates the buying process, including follow up during the transaction and after the close.
- Plans specific customer communications to maintain momentum and advances the buying process.
- Shares expertise and pertinent information to ensure appropriate insurance coverage.
- Optimizes selling time and results by effectively managing existing and potential customers; the partner agents will work with their roster of prospects.
- Advocates Progressive Home Advantage products and services through benefits selling.
- Cross sells and advocates Progressive's products and services.
- Utilizes different approaches to ask for and close the sale.
- Determines product eligibility by assessing risk and identifying underwriting issues.
- Stays current on products, services and procedures that includes multiple (9+) partner carriers in the Progressive Advantage Agency.
- Assumes responsibility and accountability for successfully meeting sales goals.
- Seeks and readily accepts performance feedback; uses feedback constructively to improve knowledge, skills and behaviors.
- Approaches change with a positive mindset.
- Assists supervisor to develop team members skills through coaching and mentoring.
- Serves as a subject matter expert and provides input/feedback on product, process and experience.
- Shares best practices through various mediums, such as training, team meetings, creation of job aids/tools, and communications.

Completes the entire sales cycle for complex Progressive Home Advantage and Auto products, which includes needs assessment, proposing suitable offerings, objection handling, negotiating and completing the buying process.
- Identifies the customer's motive for calling and understands the customer's insurance needs; educates the customer to help them in the buying decision.
- Facilitates the buying process, including follow up during the transaction and after the close.
- Plans specific customer communications to maintain momentum and advances the buying process.
- Shares expertise and pertinent information to ensure appropriate insurance coverage.
- Optimizes selling time and results by effectively managing existing and potential customers; the partner agents will work with their roster of prospects.
- Advocates Progressive Home Advantage products and services through benefits selling.
- Cross sells and advocates Progressive's products and services.
- Utilizes different approaches to ask for and close the sale.
- Determines product eligibility by assessing risk and identifying underwriting issues.
- Stays current on products, services and procedures that includes multiple (9+) partner carriers in the Progressive Advantage Agency.
- Assumes responsibility and accountability for successfully meeting sales goals.

Auto SME, Auto Sales Advisory Council, Career Spotlight 2019, Sales Battle 2019,MVP 2020-2021.

Identifies the customer's motive for calling and understands the customer's insurance needs.
- Shares expertise and pertinent information to ensure appropriate insurance coverage.
- Advocates Progressive's products and services through benefits selling.
- Asks for the customer's business; addresses objections.
- Cross sells and advocates Progressive's products and services.
- Utilizes different approaches to ask for and close the sale.
- Assists consumers who started a quote online via the internet or mobile device.
- Partners with a coach or supervisor to continually develop skills and improve results.
- Stays current on products, services and procedures.
- Remains flexible in order to better meet the needs of the customer.
- Adheres to company and/or Business Group attendance policies.

Identifies the customer's motive for calling and understands the customer's insurance needs.
- Shares expertise and pertinent information to ensure appropriate insurance coverage.
- Advocates Progressive's products and services through benefits selling.
- Asks for the customer's business; addresses objections.
- Cross sells and advocates Progressive's products and services.
- Utilizes different approaches to ask for and close the sale.
- Assists consumers who started a quote online via the internet or mobile device.
- Partners with a coach or supervisor to continually develop skills and improve results.
- Stays current on products, services and procedures.
- Remains flexible in order to better meet the needs of the customer.
- Adheres to company and/or Business Group attendance policies.

Identifies the customer's motive for calling and understands the customer's insurance needs.
- Shares expertise and pertinent information to ensure appropriate insurance coverage.
- Advocates Progressive's products and services through benefits selling.
- Asks for the customer's business; addresses objections.
- Cross sells and advocates Progressive's products and services.
- Utilizes different approaches to ask for and close the sale.
- Assists consumers who started a quote online via the internet or mobile device.
- Partners with a coach or supervisor to continually develop skills and improve results.
- Stays current on products, services and procedures.
- Remains flexible in order to better meet the needs of the customer.