Erik Romo
Plainfield,IL
Summary
Results-driven in being versatile and professional with a proven track record at Complete Care Cleaning, excelled in team building and problem-solving. Proficient in time management and quality assurance, I have significantly enhanced team efficiency and customer satisfaction. My hands-on approach and adaptability ensure the achievement of strategic goals and continuous improvement.
Overview
5
5
years of professional experience
Work History
Team Leader
Complete Care Cleaning
Plainfield, Illinois
08.2023 - Current
- Conducted regular performance reviews to assess individual team member progress.
- Developed strategies and solutions for problems and conflict resolution among team members.
- Collaborated with other companies and trades to ensure alignment of goals across teams.
- Identified needs of customers promptly and efficiently.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Server
White Fence Farm
Romeoville, Illinois
09.2021 - 03.2023
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted with resolving customer complaints in an efficient and professional manner.
Warehouse Worker
Amazon
Plainfield, Illinois
03.2020 - 06.2021
- Directed items according to established routing stations using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Operated scanners, computers, and other equipment to track orders.
- Tagged and labeled identifying information on containers and
Education
Associate of Applied Science - Business Administration
Joilet Junior College
Romeoville, IL06-2024
Skills
- Time Management
- Team Building
- Customer Service / Communication
- Quality Assurance
- Perfectionist
- Versatile / Adaptability
- Very Hands-on
- Problem Solving
Affiliations
- Parenting
- Sports
- Gaming
- Trading / Investing
- Cooking
Languages
Spanish
Limited
English
Full Professional
Polish
Professional
Timeline
Team Leader
Complete Care Cleaning
08.2023 - Current
Server
White Fence Farm
09.2021 - 03.2023
Warehouse Worker
Amazon
03.2020 - 06.2021
Associate of Applied Science - Business Administration
Joilet Junior College