Erik A. Royal
Mount Calm,TX
Summary
…dedicated to creating quality relationships through excellence in customer service
Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Vice President/Branch Manager
SouthState Bank
Woodway, TX
05.2023 - 02.2026
- Managed team performance, providing coaching to enhance productivity and customer service skills.
- Oversaw branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented strategic sales plans to achieve branch financial targets.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Implemented advanced analytics tools to drive data-driven decision-making processes.
- Cultivated relationships with key consumer and small business clients through in-depth needs based assessments.
- Continually assisted team members with their individual sales/service techniques in order to help them achieve individual and team goals through weekly, monthly and quarterly "One-on-Ones" to review successes and develop individual plans to reach assigned goals.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Examined both consumer and small business customer loan applications for loan approvals and denials.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties through financial literacy programs.
Branch Retail Exec./Asst. Vice President
PNC Bank, NA
Waco, TX
05.2013 - 05.2023
- Managed branch employees to provide an excellent customer service experience in order to create an environment to solicit financial products and services.
- Managed daily, weekly, and monthly reports, maintain operational guidelines, and branch schedules.
- Continually assisted team members with their individual sales/service techniques in order to help them achieve individual and team goals through weekly, monthly and quarterly "One-on-Ones" to review successes and develop individual plans to reach assigned goals.
- Managed branch’s high worth portfolio of clients and local businesses through profiling at points of contact in branch or through calling activities to schedule in person visits in order to broaden the scope of products the clients utilize.
- Refer clients to internal business partners to help clients meet their specific financial needs.
- Maintained high level of current product knowledge and available sales tools and training to bring the idea of being “Universal Banker” to life for the team members and myself.
Banker
FIRST COMMUNITY BANK
Waco, TX
03.2012 - 05.2013
- Opened new consumer and small business accounts and processed applications for approvals.
- Solicited bank products and services through detailed profiling and product knowledge to meet their financial needs.
- Facilitated customer account management and inquiries, ensuring timely resolutions.
- Developed tailored banking solutions to meet diverse client needs, improving customer satisfaction.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Assist as a teller when needed.
Sr. Assistant Manager
SPRINGLEAF FINANCIAL SERVICES
Waco, TX
05.2007 - 03.2012
- Assist branch manager in daily and monthly duties including daily, weekly, and monthly reports, file processing, and staff management/development.
- Conduct daily business objectives to produce new business through the solicitation of prospective applicants and current loan customers.
- Offer branch loan and insurance products to every qualified customer through a quality sales presentation and expansive product knowledge.
- Conduct weekly retail business development to create business partnerships with local retailers offering each a customized consumer retail financing plan.
- Maintain delinquency at an acceptable level by conducting telephone and in person contact to collect past-due accounts according to company guidelines.
- Perform managerial relief assignments at other district branches to maintain daily operations of the branch.
Education
B.S. - Psychology
Tarleton State University
Stephenville, TX08-2003
General Studies - undefined
McLennan Community College
Waco, TX09-2001
Skills
- Team leadership
- Relationship building
- Sales and marketing leadership
- Loan origination and underwriting
- Business development
- Training and mentoring
- Troubleshooting and problem resolution
- Public speaking
Accomplishments
- Helped in the creation, training, and implementation of needs assessment based conversation and sales program
- Named to the “Insurance Roundtable” as a top producer in investment/insurance sales within the region a total of 8 times
- Took assigned branch from 585th in the 4th quartile to 212th in the 2nd quartile within 12 months.
Certification
- Licensed Mortgage Loan Originator, License #264131
- Certified Small Business Banker by the American Banker Association
Timeline
Vice President/Branch Manager
SouthState Bank
05.2023 - 02.2026
Branch Retail Exec./Asst. Vice President
PNC Bank, NA
05.2013 - 05.2023
Banker
FIRST COMMUNITY BANK
03.2012 - 05.2013
Sr. Assistant Manager
SPRINGLEAF FINANCIAL SERVICES
05.2007 - 03.2012
General Studies - undefined
McLennan Community College
B.S. - Psychology
Tarleton State University