Erik Schmidt
Willowbrook
Summary
Dynamic professional with a proven track record at Honda Of Lisle, excelling in customer engagement and sales strategy implementation. Recognized for achieving top sales multiple months, demonstrating exceptional communication and efficiency. Committed to safety and cleanliness, ensuring a superior customer experience while fostering strong client relationships.
Overview
24
24
years of professional experience
Work History
Uber Partner
Uber
09.2014 - Current
- Completed approximately 3700 hundred trips with a 5 star customer service rating
- Navigated routes efficiently to optimize passenger experience and minimize wait times.
- Demonstrated adaptability by quickly learning navigation tools and ride-sharing applications.
- Ensured vehicle cleanliness and readiness for passenger safety and comfort.
- Provided excellent customer service through effective communication with passengers.
- Treated every customer with utmost respect and safety
- Listened to the customer upon greeting and determined if conversation or silence was their intention
- Followed company guidelines and policies when interacting with passengers.
BDC Sales Manager
Honda Of Lisle
10.2011 - 05.2013
- Led team to achieve sales targets through effective training and performance management.
- Developed and implemented strategies to improve customer engagement and retention rates.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Collaborated with marketing teams to create promotional campaigns that increased lead generation.
- Oversaw call center operations, ensuring adherence to quality standards and performance metrics.
- Developed strong client relationships for higher customer satisfaction and repeat business.
- Organized weekly sales meetings to discuss progress towards goals, address challenges, and share best practices among team members.
Sales Associate
Honda Of Lisle
09.2001 - 10.2011
- Exceeded sales targets by implementing customer engagement strategies and enhancing product knowledge.
- Trained and mentored new team members on effective selling techniques and product features.
- Developed strong customer relationships, resulting in increased repeat business and positive reviews.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Top sales multiple months
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - General Studies
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Downers Grove South
Downers Grove, ILSkills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Time management
- Passenger transportation
- Customer engagement
- Customer service
- Safety awareness
- Communication
- Effective communication skills
- Efficiency and time management
Timeline
Uber Partner
Uber
09.2014 - Current
BDC Sales Manager
Honda Of Lisle
10.2011 - 05.2013
Sales Associate
Honda Of Lisle
09.2001 - 10.2011
No Degree - General Studies
College of DuPage
High School Diploma -
Downers Grove South
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