Erik Spence
Arlington,WA
Summary
At Amazon, I excelled as a Process Assistant, where I spearheaded safety and process improvement initiatives, significantly enhancing workflow and operational efficiency. My expertise in safety management and my ability to mentor and drive team success through critical thinking and continuous improvement stand out. Achievements include leading targeted corrective actions and surpassing team goals, showcasing my commitment to safety, quality, and operational excellence.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
08.2023 - Current
- Mentored Amazon Associates including new management on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted managers with resource allocation to ensure optimal staffing levels during peak periods to avoid overspending on cost.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Conducted root cause analysis for recurring issues, leading to targeted actions that effectively resolved problems.
- Achieved a 39.4% reduction in overall quality Defects Per Million Opportunities by decreasing DPMO from 269 to 167 within a five-month timeframe from, August 2024 to December 2024
- Hit a building record of a 64 DPMO on January 29th, 2025 which, ranked 5th for all North American sites.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Process Assistant
Amazon
02.2022 - 07.2023
- Mentored Amazon Associate's on proper process for the Pick Department on execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted managers in resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- I worked to reduce overall quality in the Pick Department from a 2,107 Defects Per Million Opportunities to an overall to 983 overall DPMO from December 2022 to February 2023 overall decrease of 53.3%
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special safety projects to meet organizational and departmental objectives.
Laborer
Amazon
04.2020 - 02.2022
- Mentored Amazon Associates including new management on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted managers with resource allocation to ensure optimal staffing levels during peak periods to avoid overspending on cost.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Conducted root cause analysis for recurring issues, leading to targeted actions that effectively resolved problems.
- Achieved a 39.4% reduction in overall quality Defects Per Million Opportunities by decreasing DPMO from 269 to 167 within a five-month timeframe from, August 2024 to December 2024
- Hit a building record of a 64 DPMO on January 29th, 2025 which, ranked 5th for all North American sites.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
High School Diploma -
Parkland High School
Orefield, PA06-2001
Skills
- Safety management
- Assignment delegation
- Management support
- Continuous improvement
- Quality assurance
- Operational support
- Multitasking and time management
- Fast learner
- Critical thinking
Timeline
Process Assistant
Amazon
08.2023 - Current
Process Assistant
Amazon
02.2022 - 07.2023
Laborer
Amazon
04.2020 - 02.2022
High School Diploma -
Parkland High School