Erik Troyer
Sunlight On Water
KAILUAKONA
5
years of professional experience
Dynamic tour guide with a proven track record in guest relations, driving customer engagement, and promoting tours. Committed to enhancing visitor experiences through tailored services and adherence to safety protocols.
Work History
Tour Guide
1 Year 6 Months- Assists with selling and promoting company tours.
- Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
- Customer Service
- Ocean safety and lifeguarding
- Fostered positive relationships with guests, addressing inquiries and concerns promptly to improve overall satisfaction.
Tree Climber
5 Months- Promoted and found clients for the business.
- Worked with homeowners to ensure satisfactory services.
- Assessed tree health to determine appropriate care and treatment strategies.
- Developed customized plans for tree trimming based on client specifications and environmental conditions.
Tour Guide
1 Year 5 Months- Assisted with selling and promoting company tours.
- Implemented safety protocols, ensuring compliance with regulations and enhancing guest safety during excursions.
Tour Guide
10 Months- Assisted with selling and promoting tours for the company
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Grounds Crew Member
1 Year 11 Months- Operated and maintained landscaping equipment, ensuring optimal performance and safety during operations.
- Assisted in tree trimming and removal, following best practices to minimize damage to surrounding vegetation.
- Collaborated with team members to execute landscaping projects efficiently, adhering to project timelines and quality standards.
- Monitored health of trees and plants, identifying potential issues and recommending appropriate care techniques.
Sales Associate
3 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure appealing presentation.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
Education
Welding - Welding
Skills
Guest relations
Customer engagement
Tourism development
Service promotion
Safety procedures
Group tours
Visitor relations
Timeline
Tree Climber
Self-employeed
05.2025 - 10.2025Read More
Tour Guide
Sunlight On Water
01.2025 - CurrentRead More
Tour Guide
Dolphin Discoveries
02.2024 - 12.2024Read More
Tour Guide
My Kona Adventures
01.2024 - 06.2025Read More
Grounds Crew Member
Tropical Tree Care
01.2023 - 12.2024Read More
Sales Associate
Straight Ahead Beauty
01.2022 - 04.2022Read More
Midlands Technical College
Welding from Welding
Read More