Erik Wickman
Naperville,IL
Summary
Dynamic server with a strong work ethic and exceptional customer service experience. Proven ability to enhance guest engagement and satisfaction while efficiently managing multiple tables. Skilled in cash handling and training new staff, ensuring high standards of service and operational excellence.
Overview
14
14
years of professional experience
Work History
Server
Brooklyn & The Butcher
Louisville, KY
03.2024 - 02.2026
- Facilitated a positive dining experience through effective communication and efficient service in a bustling restaurant atmosphere.
- Coordinated efforts with kitchen personnel to ensure prompt food preparation and delivery, enhancing service efficiency.
- Managed multiple tables efficiently, enhancing guest satisfaction and retention.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Server
Gordon Ramsay Steak
Louisville, KY
02.2021 - 03.2024
- Coordinated service for multiple tables simultaneously, maintaining consistent quality and customer satisfaction throughout.
- Promoted teamwork and cooperation among staff throughout shifts to improve workplace efficiency.
- Utilized extensive menu knowledge to execute upselling techniques, resulting in increased sales and improved customer satisfaction.
Server/Bartender
Foggy Notion Restaurant & Lounge
Portland, OR
10.2011 - 12.2019
- Managed high-volume drink and food orders in fast-paced environment, ensuring timely service and customer satisfaction.
- Cultivated a supportive work atmosphere by engaging in proactive teamwork and maintaining clear communication with peers.
- Cultivated a loyal clientele through exceptional service delivery and proactive engagement in friendly conversations.
Education
Associate of Arts -
Portland State University
Portland, OR2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Brooklyn & The Butcher
03.2024 - 02.2026
Server
Gordon Ramsay Steak
02.2021 - 03.2024
Server/Bartender
Foggy Notion Restaurant & Lounge
10.2011 - 12.2019
Associate of Arts -
Portland State University