Summary
Overview
Work History
Education
Skills
Timeline
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Erik Zine

4344 Langley Ave H143 Pensacola,FL

Summary

Results driven, goal-oriented with a dedication to teamwork and tangible, sustainable results. Experienced service-oriented individual with strong phone etiquette and multitasking multiple phone lines. Ability to adapt to different personalities and situations. Seasoned Customer Experience Supervisor with deep understanding of maintaining strong customer relations and optimizing business operations. Possess strengths in team leadership, problem-solving, and implementing effective customer service strategies. Proven ability to improve customer satisfaction ratings and streamline processes for increased efficiency.

Overview

3
3
years of professional experience

Work History

Team Leader

Chick-fil-A
Pensacola, FL
08.2024 - Current
  • Maintained high standards of product quality and consistency through regular inspections.
  • Exceptional efficiency in task completion
  • Demonstrated exceptional customer service skills by resolving issues promptly and effectively
  • Consistently uphold quality parameters

Customer Experience Supervisor

TJ Maxx
Pensacola, FL
10.2023 - 04.2024
  • Overlooking a group of 8-10 colleagues to ensure customer satisfaction through prompt and courteous service.
  • Provided prompt resolution to customer complaints and rewards card inquiries.
  • Acts as a customer liaison regarding returned merchandise.
  • Supervised customer service staff to ensure quality customer experience.
  • Identified and addressed customer issues, complaints, and inquiries promptly.

Member Service Representative II

Navy Federal Credit Union
Pensacola, FL
05.2021 - 09.2023
  • Performed analysis, research, and problem resolution pertaining to member accounts/credit cards.
  • Aided in the streamlining of transfer processing, payment handling, and account initiation.
  • Counsel current and prospective members about Navy Federal's products and services.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Answered incoming calls regarding membership benefits and services.

Education

High School Diploma -

Wp Davidson High School
Mobile, AL
05-2014

Skills

  • Time Management
  • Active Listening
  • Flexible Communication Style
  • Problem Solving
  • Critical Thinking
  • Collaboration
  • Patience
  • Self-motivated and disciplined
  • Adaptability

Timeline

Team Leader

Chick-fil-A
08.2024 - Current

Customer Experience Supervisor

TJ Maxx
10.2023 - 04.2024

Member Service Representative II

Navy Federal Credit Union
05.2021 - 09.2023

High School Diploma -

Wp Davidson High School

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Erik Zine