Erika Abshire
Bel Air,MD
Summary
Dedicated professional with strong communication, work ethic, and people skills.
Overview
9
9
years of professional experience
Work History
Service Technician
Paradise Pools & Spas
08.2024 - 11.2025
- Tested pool chemistry and and adjust chemicals as needed to maintain proper balance for health and longevity of the pool and occupants in it
- Skim pool surface to remove debris vacuum pool floor, brush walls, and tiles to prevent algae, and dirt buildup
- Inspect and service pool equipment such as pumps, heaters, automation equipment, and filters
- Address problems related to small leaks, plumbing failures, or heating malfunctions
- Provide adequate recommendations for improving or upgrading equipment
- Coordinate with customers to schedule service appointments, and provided a time frame for completion of services
- Report job status feedback
- Keep track of inventory for chemicals and equipment
Service Technician
Clearwater Pool & Spa
05.2023 - 10.2023
- Tested and balanced water chemistry, vacuum skimmed and brushed pools based off of customer request and their contract
- Assisted in diagnosing and installing pool heaters, salt cells, circuit boards, and spa packs
- Effectively communicate with customers to ensure they understand how to properly use and maintain equipment in the future
- Kept work area clean and made sure all equipment was accounted for and organized correctly in the work van
- Assisted lead tech in closing and opening pools, fixing plumbing leaks, and installing pool lights
Warehouse Associate
Amazon
07.2022 - 04.2023
- Efficiently picked, packed, and shipped customer orders in fast paced warehouse environment
- Operated warehouse equipment such as pallet jacks in order to move big orders into trucks for shipment
- Maintained clean and organized work area adhering to safety and sanitation protocols to minimize hazards
- Collaborated with team member and supervisors to achieve daily targets and improve workflow efficiency
- Followed company policies and procedures to ensure the safe handling of products especially fragile or hazardous materials
Service Technician
Clearwater Pool & Spa
05.2021 - 10.2021
General Cleaner
Lyles cleaning company
07.2020 - 05.2021
- Effectively kept inventory, ordered, and picked up cleaning supplies and organized them correctly upon putting them away
- Recorded number of hours worked for multiple employees for payroll
- Disinfected surface areas, cleaned restrooms, and floors
- Planned building routes in advance when work increased or if we were short staffed
High school swim coach
Harford County Public Schools
01.2017 - 01.2018
- Encouraged team cohesion, and good sportsmanship during swim events and practices
- Communicated effectively with coaches and fellow athletes
- Adhered strictly to rules and regulations for swimmers
- Maintained up to date safety training
Education
Bachelor of Science - Psychology
Towson University
Towson, MD01.2020
Associate in Arts (AA) - health
Harford Community College
Bel Air, MD01.2018
High school diploma -
C. Milton Wright High School
Bel Air, MD01.2015
Skills
- Word
- PowerPoint
- Excel
- Valid MD driver's license
- Transportation
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Documentation and reporting
Awards
- Deans list, 05/01/18, Harford community college
- Deans list, 05/01/16, Harford community college
- National honor society, 05/01/15, C Milton Wright High School
Timeline
Service Technician
Paradise Pools & Spas
08.2024 - 11.2025
Service Technician
Clearwater Pool & Spa
05.2023 - 10.2023
Warehouse Associate
Amazon
07.2022 - 04.2023
Service Technician
Clearwater Pool & Spa
05.2021 - 10.2021
General Cleaner
Lyles cleaning company
07.2020 - 05.2021
High school swim coach
Harford County Public Schools
01.2017 - 01.2018
Associate in Arts (AA) - health
Harford Community College
High school diploma -
C. Milton Wright High School
Bachelor of Science - Psychology
Towson University
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