Erika Allard
Greenville
Summary
Dynamic Client Executive at Verizon Wireless with a proven track record in client relationship management and strategic sales growth. Expert in contract management and cross-department collaboration, consistently exceeding sales targets. Renowned for delivering exceptional customer service and fostering long-term partnerships, driving significant revenue increases through tailored solutions.
Overview
28
28
years of professional experience
Work History
Client Executive
Verizon Wireless
Boston
12.2021 - Current
- Established and nurtured relationships with key stakeholders to foster collaboration and trust.
- Demonstrated strong sales acumen for Verizon’s enterprise-level products and services.
- Identified customer needs, presenting tailored solutions to address specific challenges.
- Executed effective negotiation strategies to close deals and secure long-term contracts.
- Maintained strong client relationships, ensuring satisfaction and retention through exceptional service.
- Analyzed industry trends, technologies, and competitive positioning to inform strategic discussions.
- Coordinated project management efforts, aligning deliverables with client needs and business goals.
- Utilized data analysis to create actionable insights and report on performance metrics.
Senior Sales Account Manager
Verizon Wireless
Boston
11.2015 - 12.2021
- Developed and maintained relationships with key clients and prospects to drive sales growth.
- Consistently met or exceeded monthly, quarterly, annual sales targets set by management.
- Collaborated with other departments such as marketing, operations, and finance in order to optimize the company's overall performance.
- Ensured accurate forecasting of customer orders, pricing, and product availability.
General Manager
Verizon Wireless
Smithfield
01.2015 - 08.2015
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented campaigns and promotions to help with developing goods and services.
- Built and maintained loyal, long-term customer relationships through effective account management.
Assistant Mgr-Retail Sales
Verizon Wireless
Providence
02.2013 - 01.2015
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed customer service inquiries and complaints in a timely manner.
- Evaluated individual and team business performance and identified opportunities for improvement.
Retail Sales Associate
Verizon Wireless
North Attleboro
10.2011 - 01.2013
- Achieved and surpassed revenue targets for net activations, renewals, accessories, handsets, and services.
Demonstrated equipment functionality and network capabilities to enhance customer understanding.
Evaluated rate packages and proposed optimal solutions for company and customer benefits.
Engaged customers throughout store, showcasing products to execute effective sales strategies.
Maintained and expanded existing customer base while managing churn effectively.
Contacted customers for contract renewals and upsell opportunities on data, accessories, and handsets.
Resolved customer issues promptly to ensure high levels of satisfaction.
Accurately processed transactions and performed daily cash audits for reconciliation.
Training Coach
Apple Valley Kenco
Smithfield
07.1997 - 01.2007
- Developed comprehensive training programs for new staff across seven locations in mid-market.
- Created orientation materials to facilitate effective onboarding processes.
- Designed training modules and examples for leadership to support new hire integration.
Dialysis Nurse
Westerly Hospital
Westerly
01.2001 - 01.2004
- Administered patient care for individuals with kidney failure.
Dispensed medications and performed minor surgeries for dialysis port placements.
Education
Nursing
Community College of Rhode Island
Warwick, RI09-2001
Skills
- Client relationship management
- Cross-department collaboration
- Contract management
- Customer service
- Effective communication
- Channel Partner Relationships
- Self motivation
- Interpersonal communication
- Leader in performance
Accomplishments
- Winner's Circle Recipient-multiple years
- Coin of Excellence Award
- Women of Wireless Partnership
- Winner of TMP contest for all of NE
Timeline
Client Executive
Verizon Wireless
12.2021 - Current
Senior Sales Account Manager
Verizon Wireless
11.2015 - 12.2021
General Manager
Verizon Wireless
01.2015 - 08.2015
Assistant Mgr-Retail Sales
Verizon Wireless
02.2013 - 01.2015
Retail Sales Associate
Verizon Wireless
10.2011 - 01.2013
Dialysis Nurse
Westerly Hospital
01.2001 - 01.2004
Training Coach
Apple Valley Kenco
07.1997 - 01.2007
Nursing
Community College of Rhode Island
Similar Profiles
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)
Steven M. TaylorSteven M. Taylor
Sales Consultant at Wireless Zone / Verizon WirelessSales Consultant at Wireless Zone / Verizon Wireless
Conner RowellConner Rowell
SMB District Manager at Verizon Wireless- Your WirelessSMB District Manager at Verizon Wireless- Your Wireless
Ashley BelcherAshley Belcher
Customer Service Lead at EZPass Drive-Thru StoreCustomer Service Lead at EZPass Drive-Thru Store