Erika Allen
Capitol Heights
Summary
Leasing Professional with over a decade of experience in property management and leasing, known for exceptional customer service and problem-solving skills. Demonstrates expertise in financial processing, training, and sales, with a strong ability to adapt to changes in ownership and software. Passionate about fostering positive tenant relationships and committed to continuous improvement in property management practices.
Overview
12
12
years of professional experience
Work History
Leasing Professional
Greystar
11.2021 - Current
- Pre-Lease units on a lease-up (Yardi/CRM)
- Maintained regular communication with potential residents and current residents.
- Assisted community management with renewal letter, rental increases and renewal leases
- Assist with most all new acquisitions and dispositions.
- Managed leasing processes and tenant relations to ensure high occupancy rates.
- Conducted property tours, showcasing amenities to prospective residents effectively.
- Trained new staff on leasing procedures and customer service best practices.
Assistant Property Manager
Trinity Property Consultants
07.2020 - 10.2021
- Process Financial move-out statements
- Process legal notices
- Led the team and the property through changes of ownership and managerial software in use
- Trained and developed leasing consultants on an ongoing basis
Leasing Consultant
CTL Management
11.2018 - 05.2020
- Showed and leased apartments
- Completed employment and housing verifications, as well as background checks
- Generated and executed leasing contracts
- Worked on the yearly budget
Customer Service Representative
Moneymart
02.2017 - 11.2018
- Work with high quantities of money
- Process payday loans
- Assisted customers with credit line increases, disputes and account education
Damco
10.2016 - 02.2017
- Promptly and accurately calculated quantities and completed all required paperwork and distributed copies appropriately
- Unload and load trailers
Customer Service/Tech Support
Dish Network
12.2015 - 06.2016
- Answered phones and assisted customers with billing issues
- Provided help with customers when their TVs stopped working
- Software troubleshooting and problem solving
Caring Senior Services
09.2015 - 01.2016
- Bedside manner
- Physical ability to reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; and lift up to 50 lbs. while avoiding potential injury from transferring, repositioning or lifting.
- Listening, analyzing information, and focusing on quality
Cashier
Frys
09.2013 - 09.2015
- Responded promptly to customers inquiries and handled and resolved shoppers complaints
- Proficient in receiving payments by cash, check, credit and automatic debit cards, vouchers and/or coupons
- Stock service areas with supplies
Education
Medical Assisting - undefined
Arizona College
04.2015
Associate of Applied Science - Cybersecurity
Harford Community College
Bel Air, MD12-2026
High School Diploma - undefined
Student Choice High School
Scottsdale, Az08.2014
Skills
- Financial Processing, Sales, Data Analysis
- Fair housing policies
- Telephone and email etiquette
- Business processes and procedures
- Goal-oriented mindset
- Training and mentoring
- Property management
Timeline
Leasing Professional
Greystar
11.2021 - Current
Assistant Property Manager
Trinity Property Consultants
07.2020 - 10.2021
Leasing Consultant
CTL Management
11.2018 - 05.2020
Customer Service Representative
Moneymart
02.2017 - 11.2018
Damco
10.2016 - 02.2017
Customer Service/Tech Support
Dish Network
12.2015 - 06.2016
Caring Senior Services
09.2015 - 01.2016
Cashier
Frys
09.2013 - 09.2015
Medical Assisting - undefined
Arizona College
High School Diploma - undefined
Student Choice High School
Associate of Applied Science - Cybersecurity
Harford Community College
COURSES
Medical Assisting - Arizona College Nov 2014 - Apr 2015