Erika Allen
Greystar
Capitol Heights,MD
13
years of professional experience
Experienced with lease agreements, tenant relations, and property management. Utilizes strong communication skills and attention to detail to ensure tenant satisfaction and compliance with lease terms. Track record of maintaining positive tenant relationships and efficiently managing leasing and renewal processes.
Work History
Floating Leasing Professional
3 Years 6 Months- Supported community management in drafting renewal letters, implementing rental increases, and processing renewal leases.
- Oversaw leasing processes and fostered tenant relations, contributing to high occupancy rates.
- Trained new staff on leasing procedures and customer service best practices.
- Coached new staff on leasing procedures and customer service standards.
- Developed and implemented training programs to enhance employee skills and knowledge.
- Assisted with all new acquisitions and dispositions for the Mid-Atlantic Region.
Leasing Professional
1 Year 3 Months- Implemented marketing strategies to promote property availability and attract high-quality applicants.
- Developed strong relationships with prospective tenants, enhancing customer satisfaction and retention.
- Conducted property tours, highlighting amenities and features to prospective residents effectively.
- Facilitated lease agreements and ensured compliance with company policies and regulations.
Assistant Property Manager
1 Year 3 Months- Led the team and the property through changes of ownership and managerial software in use
- Handled legal notices to ensure compliance with regulations
- Led team through ownership transition and implementation of new property management software
- Trained and developed leasing consultants to enhance service delivery and tenant satisfaction
Leasing Consultant
1 Year 6 Months- Conducted apartment showings to prospective tenants
- Completed employment and housing verifications.
- Completed employment and housing verifications, as well as background checks
- Assisted in preparing and managing yearly budget for property operations
Customer Service Representative
1 Year 9 Months- Handled high-volume monetary exchanges
- Facilitated payday loan processing
- Assisted customers with credit line increases, resolving disputes and providing account education
Loader/Unloader Associate
4 Months- Calculated quantities and completed all required paperwork, distributing copies to maintain accurate records.
- Unloaded and loaded trailers efficiently at distribution center.
- Monitored and enforced safety regulations during loading operations to ensure a safe working environment.
- Coordinated with team members to streamline loading processes, minimizing delays and enhancing workflow.
Customer Service/Tech Support
6 Months- Resolved customer billing issues through phone support
- Assisted customers in troubleshooting TV malfunctions
- Resolved software problems to enhance functionality and problem solving
Caregiver
4 Months- Demonstrated compassionate bedside manner while interacting with patients
- Utilized physical abilities to safely assist patients with mobility and daily activities, minimizing risk of injury.
- Practiced active listening to understand patient needs, analyzing information, and focusing on quality
Cashier
2 Years- Responded promptly to customer inquiries and resolved shopper complaints to enhance overall satisfaction
- Processed payments by cash, check, credit, and automatic debit cards, vouchers, and coupons to ensure efficient transactions
- Restocked service areas with necessary supplies to ensure availability for customers
Education
Associate of Applied Science - Cybersecurity
Medical Assisting
High School Diploma
Skills
Property management
Lease administration
Tenant compliance
Fair housing regulations
Financial analysis
Employee training
Customer communication
Goal-oriented mindset
COURSES
Medical Assisting - Arizona College Nov 2014 - Apr 2015
Timeline
Floating Leasing Professional
Greystar
02.2023 - CurrentRead More
Leasing Professional
Greystar
11.2021 - 02.2023Read More
Assistant Property Manager
Trinity Property Consultants
07.2020 - 10.2021Read More
Leasing Consultant
CTL Management
11.2018 - 05.2020Read More
Customer Service Representative
Moneymart
02.2017 - 11.2018Read More
Loader/Unloader Associate
Damco
10.2016 - 02.2017Read More
Customer Service/Tech Support
Dish Network
12.2015 - 06.2016Read More
Caregiver
Caring Senior Services
09.2015 - 01.2016Read More
Cashier
Frys
09.2013 - 09.2015Read More
Student Choice High School
High School Diploma
Read More
Harford Community College
Associate of Applied Science from Cybersecurity
Read More
Arizona College
Medical Assisting
Read More