Gabriel Garcia
Hayward,CA
Summary
Forward-thinking District Manager with 20 years of retail management experience in customer service environment, experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Performance-oriented Sales Leader offering exceptional record of achievement over 25-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
26
26
years of professional experience
Work History
Business Manager
Living Spaces
08.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
Store Manager
Wal-Mart Supercenter
08.2020 - 08.2022
- managed a 300 million+ dollar annual sales Supercenter Store with 380 associates.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Analyzed and interpreted store trends to facilitate planning.
District Manager
National Petroleum
06.2018 - 08.2020
- Negotiated long-term contract renewals with sales affiliates and franchise owners to become a main fuel provider and provide sale tactics in order to increase bottle line sales.
- Hired and led 30 managers and franchise owners for Cstore organization. Conducting weekly meetings to identify techniques to overcome sales obstacles.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs, partnering with multiple vendors based on demographic needs in which reflect on 15% growth on sales
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Improved operational standards, personnel moves, and merchandising strategies.
- Drove sales for 24 stores in district, generating $6 million in annual volume.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
District Manager in Training
Party City Holdco Inc.
11.2015 - 06.2018
- Increase sales by 13% over 3 year period by focusing with online orders and concentrating with inventory control as well as developed new customer base
- Drafted action plans and led meetings with department managers to review project status proposed changes in order to adapt to company new directives .
- Monitored team progress and enforce deadlines
- Worked effectively in heavily cross-functional, fast paced environment.
- Temporarily overseeing multiple stores in order to help developed and mentor new mangers in there new role. Helped various managers increase sales within there store by cross merchandising implement variety of new products based on demographics and customer needs as well as reduce payroll, shrink by increasing employee moral and setting measurable goals.
- Awarded Gold Start Award for Sales growth and store standers in 2016 and 2017.
District Sales Manager
Staples
08.2013 - 10.2015
- Managed 6 locations and successfully achieved regional sales goal of $40 million dollar annual sales by completing audits, resolving problems, training staff members and completing action plans.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Store Manager
Mi Pueblo Food Center
07.2009 - 08.2013
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Selected by C.E.O and C.O.O in 2010 and 2012 to carry responsibility to interviewed over 300 candidates in order to manage and staff 2 stores (East Palo Alto #15 and Tracy #21 )
- Help promote 2 Assistant Store Mangers to Store Manager and 4 Department Managers to Assistant Mangers
- Developed new store location from ground up by hiring and training efficient team.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Store Manager
Vons A Safeway Company
06.1998 - 07.2009
- Grew company sales 8% by devising strategic promotional plans capitalizing on changing market conditions. strategically cross merchandising
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Resolved customer service issues promptly.
- Promoted business strategy by implementing improvements based on guest feedback.
- Increased profits 6% through effective sales training and troubleshooting profit loss areas.
- Generated repeat business by developing and maintaining strong team of 120 employees devoted to customer service.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Selected top 10% of General Managers to attend at University of Southern California Retail Program for 6 months
- Increase checkout accuracy from average to excellent by implementing cashier training
- Won highest award in World Class Service in 2009
Education
Retail Management
7 University
Livermore, CA2021
Retail Management
Circle K University
El Paso, TX2020
Retail Management
National Association of Convenient Store
Atlanta, GA2019
Retail Management
Supermarket S.M.A.R.T
Saint Louis, MI2012
Retail Management
University of Southern California
Los Angeles, CA2007
BBA, Marketing
Cal State University Northridge
Northridge, CA2004
High School Diploma -
Bishop Mora Salesian High School
Los Angeles, CA1999
Skills
- Staff Recruiting
- Consulting
- Budgeting
- Scheduling
- Employee Retention
- Inventory Maintenance
- Financial Reporting
- Purchasing
- Cash Flow Analysis
- Staff Development
- Staff Management
- Sales Planning
- Business Operations
Timeline
Business Manager
Living Spaces
08.2022 - Current
Store Manager
Wal-Mart Supercenter
08.2020 - 08.2022
District Manager
National Petroleum
06.2018 - 08.2020
District Manager in Training
Party City Holdco Inc.
11.2015 - 06.2018
District Sales Manager
Staples
08.2013 - 10.2015
Store Manager
Mi Pueblo Food Center
07.2009 - 08.2013
Store Manager
Vons A Safeway Company
06.1998 - 07.2009
Retail Management
7 University
Retail Management
Circle K University
Retail Management
National Association of Convenient Store
Retail Management
Supermarket S.M.A.R.T
Retail Management
University of Southern California
BBA, Marketing
Cal State University Northridge
High School Diploma -
Bishop Mora Salesian High School
Similar Profiles
Alejandra MorfinAlejandra Morfin
Business Manager at Living SpacesBusiness Manager at Living Spaces
Rithin PillaiRithin Pillai
Sales Representative at Living SpacesSales Representative at Living Spaces
Morgan Spears DuncanMorgan Spears Duncan
Interior Designer & Sales Specialist at Living SpacesInterior Designer & Sales Specialist at Living Spaces
Robin AustinRobin Austin
Delivery Resolution Agent at Living SpacesDelivery Resolution Agent at Living Spaces
Christian LopezChristian Lopez
EOL / Service Technician at Tesla IncEOL / Service Technician at Tesla Inc