Erika Amezcua
Ferndale
Summary
Professional Summary.
Reliable and goal-driven professional with a background in customer service, team support, and client-facing roles across the airline and hospitality industries. Skilled in managing fast-paced environments. Resolving client issues and maintaining operational flow, I am eager to transition into sales, leasing, or property management roles where communication, accountability, and relationship-building are key to success.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Horizon Air
Bellingham
09.2024 - Current
- Support daily operations at gates and ticketing counters with high accuracy and professionalism.
- Communicate clearly with passengers regarding schedules, policies, and flight changes.
- Collaborate with airline teams to ensure a seamless customer experience.
Customer Service Agent
Allegiant Airlines
Bellingham
11.2023 - 03.2024
- Managed high volumes of customer inquiries and provided personalized travel solutions.
- I applied problem-solving skills to resolve customer concerns, including delays or ticket issues.
- Developed a reputation for empathy, efficiency, and clear communication.
- Assisted with sales of travel-related upgrades and adjustments.
Barista /Head Cashier
Halibut Henrys
Bellingham
08.2022 - 11.2023
- Built a strong rapport with regular customers, improving retention and satisfaction.
- Balanced register, managed daily sales, and promoted store offerings.
- Maintained store presentations, and trained new staff on POS systems and service standards.
Education
High School Diploma -
Independence High School
Bellingham, WA06-2016
Skills
- Customer service
- Conflict resolution
- Ticketing systems
- Travel solutions
- Schedule management
- Sales techniques
- Team Leadership Support
Timeline
Customer Service Agent
Horizon Air
09.2024 - Current
Customer Service Agent
Allegiant Airlines
11.2023 - 03.2024
Barista /Head Cashier
Halibut Henrys
08.2022 - 11.2023
High School Diploma -
Independence High School
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