Erika Aragon
El Paso
Summary
Dedicated professional with a strong background in customer service and team collaboration. Proven ability to adapt to high-pressure environments, ensuring timely service and enhanced guest satisfaction.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Crave Kitchen & Bar
El Paso
07.2025 - 12.2025
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of the dining area, enhancing the overall guest experience.
- Processed guest payments efficiently using POS systems, ensuring smooth transactions.
- Adapted to varying customer volumes while maintaining high service quality standards.
- Recommended menu items based on guest preferences, improving satisfaction levels.
- Cultivated warm relationships with regular customers.
- supported fellow waitstaff through teamwork during peak hours, sharing responsibilities as needed.
Grocery Store Cashier
Whole Foods Market
El Paso
01.2025 - 06.2025
- Collaborated with team members to streamline checkout procedures, and reduce wait times.
- Adapted quickly to new procedures and technologies in a fast-paced environment.
- Provided exceptional service by greeting customers warmly upon arrival, and offering assistance throughout their shopping experience.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Built relationships with customers to encourage repeat business.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons, ensuring accuracy in all transactions.
Retail Cashier
Marshalls Department Store
El Paso
08.2024 - 01.2025
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Assisted customers with product inquiries, enhancing the overall shopping experience.
- Maintained a clean and organized checkout area to ensure efficient operations.
- Handled cash, credit, and returns while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build a welcoming and positive atmosphere within the store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Learned inventory management procedures to support stock replenishment efforts.
Restaurant Waiter
Nour Mediterranean Cafe
El Paso
07.2020 - 07.2023
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Trained new servers on menu offerings and restaurant procedures to enhance team efficiency.
- Coordinated orders with kitchen staff to maintain accurate and timely service flow.
- Managed cash handling processes, including the accurate processing of payments and balancing registers.
- Assisted in maintaining the cleanliness and organization of the dining area to uphold health standards.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues efficiently.
- Collaborated with team members to optimize workflow during peak service hours for improved performance.
- Addressed customer complaints or concerns professionally, ensuring swift resolution, and maintaining positive relationships.
Education
Some College (No Degree) - Nursing
El Paso Community College
El Paso, TXSkills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Problem-solving
- Adaptability
Languages
Spanish
Professional
Timeline
Restaurant Waiter
Crave Kitchen & Bar
07.2025 - 12.2025
Grocery Store Cashier
Whole Foods Market
01.2025 - 06.2025
Retail Cashier
Marshalls Department Store
08.2024 - 01.2025
Restaurant Waiter
Nour Mediterranean Cafe
07.2020 - 07.2023
Some College (No Degree) - Nursing
El Paso Community College