Erika Araujo
Shelton,CT
Summary
Professional in medical device sales with strong track record of driving results and building relationships. Demonstrates expertise in product knowledge, market analysis, and strategic planning. Known for effective team collaboration, adaptability, and consistently meeting business goals. Skilled in communication, negotiation, and customer engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Device Sales Representative
AdaptHealth
02.2025 - Current
- Managed over 70 accounts
- Answered inquiries from prospective customers regarding features of products and services offered.
- Conducted in-service training and lunch-and-learns for physicians, nurses, and case managers to increase product awareness and facilitate seamless onboarding.
- Built and maintained strong relationships with healthcare providers, including hospital discharge planners, to secure new referrals and grow market share.
- Collaborated with internal departments to ensure timely and accurate order processing, delivery, and billing, enhancing customer satisfaction, and operational efficiency.
- Managed and prioritized a flexible, field-based schedule to maximize face-to-face time with high-value accounts, while remaining responsive to new leads and urgent provider needs.
- Educated providers and patients on product functionality, maintenance, and compliance, ensuring proper usage, and supporting improved health outcomes.
- Researched competitors' products, prices, and sales techniques.
- Maintained accurate records of all sales and prospecting activities.
- Generated new sales leads through cold calling and networking activities.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed sales inquiries and provided tailored solutions to meet client needs.
- Developed strong customer relationships through effective communication and product demonstrations.
- Followed up with clinical contacts weekly to check on needs and offer new solutions.
Intake Coordinator
Baileys Medical Equipment and Supplies
06.2024 - 08.2024
- Ensured compliance with relevant regulations pertaining to the provision of services.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
- Created individualized service plans for each client based on their unique needs and goals.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Performed data entry of customer contact information into computer database systems.
- Maintained a professional demeanor while handling customer calls.
- Collaborated closely with other departments to resolve complex customer inquiries.
- Handled escalated customer complaints professionally and effectively.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Assessed customer risk levels and recommended appropriate coverage options.
Physical Therapy Aide
Physcial Therapy And Sports Medicine Center
05.2023 - 09.2023
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
- Provided massage therapy to patients under the supervision of a licensed physical therapist.
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
- Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
- Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
- Educated patients on how to properly perform home exercises as instructed by the physical therapist.
- Helped maintain a safe environment for both staff members and patients by following infection control policies.
- Maintained office and therapy equipment by cleaning and making minor repairs.
- Kept detailed records of patient physical therapy treatments and improvements.
- Documented patient physical therapy treatments and made observations on improvement.
- Administered and guided patients through simple range of motion exercises to facilitate flexibility and improved circulation.
- Managed and ordered supplies to maintain inventory stock.
Nanny
Sittercity
06.2022 - 01.2023
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
- Administering medication when needed according to parent instructions.
- Maintaining a positive attitude while being patient and understanding with the children.
Waitress
Shorehaven Golf Club
05.2022 - 10.2022
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Organized parties/events
- Spoke to customers on the phone with scheduling reservation/questions about the menu
Medical Volunteer
Bradley Memorial Hospital
01.2021 - 05.2021
- Organized and managed medical supplies for distribution to people in need.
- Participated in public health campaigns by providing information on preventive healthcare measures.
- Distributed medication and treatments prescribed by physicians to patients.
- Took vital signs such as temperature, blood pressure, heart rate, respiration rate of patients.
- Observed changes in patient's condition and reported them to the physician on duty.
- Helped nurses with administrative tasks such as filing paperwork or taking inventory of medical supplies.
- Ensured that all medical equipment was properly sterilized after each use before being stored away again.
- Recorded patient data such as symptoms, medications administered accurately into the relevant databases for further reference.
- Monitored patient recovery progress over time and made notes regarding any changes observed in their condition.
- Coordinated with other volunteers for efficient management of resources available at each location where services were provided.
Education
Bachelor of Science - Public Health
University of Rhode Island
Kingston, RI01-2025
Skills
- Analytical problem-solving
- Sales professionalism
- Effective communication
- Client relationship development
- Results-driven approach
- Collaborative teamwork
- Rapid learner in dynamic settings
- Effective organizational skills
- English and Portuguese Fluency
- Filing paperwork
- Effective customer communication
- Treatment implementation
Certification
- CPR
- First Aid
Languages
Portuguese
Native or Bilingual
Timeline
Medical Device Sales Representative
AdaptHealth
02.2025 - Current
Intake Coordinator
Baileys Medical Equipment and Supplies
06.2024 - 08.2024
Physical Therapy Aide
Physcial Therapy And Sports Medicine Center
05.2023 - 09.2023
Nanny
Sittercity
06.2022 - 01.2023
Waitress
Shorehaven Golf Club
05.2022 - 10.2022
Medical Volunteer
Bradley Memorial Hospital
01.2021 - 05.2021
Bachelor of Science - Public Health
University of Rhode Island