Erika Arriola
La Jara,CO
Summary
Dedicated professional with experience in customer service, healthcare support, and team leadership. Proven ability to manage responsibilities in fast-paced environments while maintaining accuracy, organization, and excellent customer experiences. Strong communicator and team player seeking an opportunity to contribute value and grow within a professional organization.
Overview
6
6
years of professional experience
Work History
Optician Technician
Optical Illusionz
New Caney, TX
11.2025 - Current
- Scheduled and coordinated patient appointments
- Verified vision insurance benefits, eligibility, and coverage details to ensure accurate billing
- Conducted pre-examination testing and patient history collection
- Maintained inventory and restocked optical products
Optician Technician
Stanton Optical
New Caney, TX
11.2024 - 09.2025
- Guided customers in selecting appropriate eyewear based on prescription, lifestyle, and fashion preferences
- Assisted with front desk operations, including check-in, check-out, and telephone communications.
- Processed sales transactions and maintained high customer satisfaction
- Cut, assembled, adjusted, and repaired eyeglasses
Food Service Manager
Popeye's Restaurants
New Caney, TX
06.2023 - 09.2024
- Supervised daily operations and supported team members to ensure efficient shift performance
- Managed end-of-day cash counts, reconciled registers, and prepared deposits with accuracy
- Resolved customer inquiries and complaints professionally to maintain positive guest experiences
Hotel Front Desk Clerk
Holiday Inn Express and Suites
Atascocita, TX
09.2022 - 05.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Efficiently checked-in and checked-out guests, maintaining accuracy in reservation details and payment processing
- Answered phones and assisted guests with questions and requests
Chick-Fil-A Team Leader
Chick-fil-A Restaurants
Atascocita, TX
11.2020 - 08.2022
- Led team in delivering exceptional customer service during peak hours.
- Helped maintain a positive and productive team environment
- Assisted management with task delegation and shift coordination
Education
Associate of Applied Science - Medical Radiologic Technology
Lone Star College System
Remote05-2028
High School Diploma -
Cleveland High School
Cleveland, TX05-2024
Skills
- Customer Service
- Communication
- Inventory Management
- Cash Handling
- Payment Processing
- Attention to Detail
- Phone Etiquette
- Sales
- Problem Solving
- Team Leadership
- Data Entry
- Scheduling
Languages
Spanish - Fluent
Additional Information
References Available on Request
Timeline
Optician Technician
Optical Illusionz
11.2025 - Current
Optician Technician
Stanton Optical
11.2024 - 09.2025
Food Service Manager
Popeye's Restaurants
06.2023 - 09.2024
Hotel Front Desk Clerk
Holiday Inn Express and Suites
09.2022 - 05.2023
Chick-Fil-A Team Leader
Chick-fil-A Restaurants
11.2020 - 08.2022
Associate of Applied Science - Medical Radiologic Technology
Lone Star College System
High School Diploma -
Cleveland High School