Erika Avery Wilson
Morganton,NC
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
23
23
years of professional experience
Work History
Cook
North Carolina School for the Deaf
Morganton, NC
08.2020 - Current
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Prepare food for parties and special events
- Replenished food items from inventory and rotated ingredients.
- Communicate with campus by email, ASL, or word of mouth about upcoming events and cancellations.
Food Service Assistant 2
J. Iverson Riddle Developmental Center
Morganton, NC
07.2004 - 08.2020
- Team Leader and supervised two employees
- Meeting Deadlines for filling orders and completing Vendor Orders on time
- Receive paperwork and orders from nurses, trainers, and other campus staff that need to be taken care of by certain dates
- Basic office duties: filing, using copy machine, fax machine, answering and making phone calls, reading and filling out invoices, doing inventory
- Ordering and handling special events for: Boy Scouts, Special Olympics, Parties, Red Cross
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Receptionist and Cashier
Sale Auto Mall
Gastonia, NC
05.2002 - 07.2004
- Performed basic office duties: filing paperwork, using the computer, fax machine, copy machine
- Customer Relations making sure the customers service bills were being taken care of by customer or insurance company
- Calling companies concerning their invoices and payments
- Write checks to pay our transport drivers
- Enter new incoming cars into the computer system
- Accepted cash and credit card payments, issued receipts and provided change, for the Service and Parts Department
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Education
Certificate - Administrative Medical Assistant
Caldwell Community College And Technical Institute
Hudson, NC05.2013
Some College (No Degree) - Mechanical Engineering
University of North Carolina At Charlotte
Charlotte, NC2001
High School Diploma -
Freedom High School
Morganton, NC05.1997
Some College (No Degree) - Industrial Engineering
Western Piedmont Community College
Morganton, NC1997
Skills
- Product Rotations
- Friendly easy to work with
- Inventory Control
- Verbal and Written Communication
- Great Listener
- Flexible
- American Sign Language
- Customer Service
- Organized
- Office Equipment Operations
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Call Answering and Routing phone calls
- Reliable and Punctual
- Microsoft Word and Excel
Timeline
Cook
North Carolina School for the Deaf
08.2020 - Current
Food Service Assistant 2
J. Iverson Riddle Developmental Center
07.2004 - 08.2020
Receptionist and Cashier
Sale Auto Mall
05.2002 - 07.2004
Certificate - Administrative Medical Assistant
Caldwell Community College And Technical Institute
Some College (No Degree) - Mechanical Engineering
University of North Carolina At Charlotte
High School Diploma -
Freedom High School
Some College (No Degree) - Industrial Engineering
Western Piedmont Community College