Erika Bailey
Emerging Business & Data Analyst | Cybersecurity Support Specialist | IT Systems Coordinator
Sparks,NV
Summary
Detail-oriented and results-focused Computer Information Systems graduate with a specialization in Business Analytics and strong foundational knowledge in cybersecurity, IT support, and data management. Proven ability to leverage data tools, programming skills, and analytical thinking to identify process gaps and improve operational efficiency. Experienced in using SQL, Python, Excel, and CRM platforms to support business decision-making and systems performance. Seeking an entry-level position as a Business Analyst, Data Analyst, Cybersecurity Support Analyst, or IT Systems Coordinator. Demonstrated 20%+ gains in process efficiency, accuracy, and service satisfaction in previous roles.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Dispatcher
Cal-Nevada Towing
Sparks, Nevada
08.2023 - Current
- Handled 40+ dispatches per shift using real-time tracking and scheduling software; improved routing efficiency by 25%
- Processed insurance documentation and billing tasks with 98% accuracy
- Resolved 90%+ of customer concerns through proactive communication and service updates
Freelance Technical Projects & Self-Directed Learning
Remote
Sparks, Nevada
07.2022 - 07.2023
- Developed personal business intelligence dashboards in Excel and Tableau; improved data storytelling and KPI visualization skills
- Built and maintained test environments using Virtual Box and Kali Linux to refine penetration testing and system hardening skills
- Wrote Python and SQL scripts to automate small-scale data tasks and simulations, reinforcing coding fundamentals
- Enrolled in online courses focused on cybersecurity and data analysis, including Google Data Analytics (in progress)
Research Specialist / Team Lead
American Databank
Sparks, Nevada
09.2020 - 06.2022
- Led team of 5+ researchers and maintained 95% data accuracy while boosting productivity by 30%
- Completed 1,000+ background checks in compliance with federal and client regulations
- Authored SOPs and training guides, reducing onboarding time by 50%
Retail Solar Advisor
Sunrun Solar
Denver, Colorado
01.2020 - 09.2020
- Surpassed monthly sales goals by 15% by educating customers on solar ROI and benefits
- Managed 100+ client records in Salesforce; improved consultation-to-close ratio by 20%
- Increased regional brand engagement by 35% through collaboration with retail partners
Education
Bachelor of Science - Computer Information Systems
Metropolitan State University of Denver
Denver, CO 08.2019 - 05.2023
Skills
Python
Java
SQL
HTML5
CSS3
JavaScript
Oracle
Microsoft SQL Server
Mendix
MySQL
Kali Linux
Metasploitable
VirtualBox
Nmap
Wireshark
Microsoft Excel
Tableau
Salesforce CRM
Jira
ClearStar
Windows
Linux
Agile
Waterfall
IT Helpdesk Portals
Jira Ticketing System
CRM Workflow Tools
Data entry
Certification
Add credentials such as CompTIA Security+, Google Data Analytics, AWS Cloud Practitioner, etc.
References
Available upon request
Job Titles Targeted
- Business Analyst
- IT Support Technician
- Cybersecurity Analyst
- Data Analyst
- Technical Operations Associate
Technical Skills
Python, Java, SQL, HTML5, CSS3, JavaScript, Oracle, Microsoft SQL Server, Mendix, MySQL, Kali Linux, Metasploitable, VirtualBox, Nmap, Wireshark (basic), Microsoft Excel (Advanced), Tableau, Salesforce CRM, Jira, ClearStar, Windows, Linux (Kali), Agile & Waterfall environments, IT Helpdesk Portals, Jira Ticketing System, CRM Workflow Tools
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Dispatcher
Cal-Nevada Towing
08.2023 - Current
Freelance Technical Projects & Self-Directed Learning
Remote
07.2022 - 07.2023
Research Specialist / Team Lead
American Databank
09.2020 - 06.2022
Retail Solar Advisor
Sunrun Solar
01.2020 - 09.2020
Bachelor of Science - Computer Information Systems
Metropolitan State University of Denver
08.2019 - 05.2023