Mowafak Seidahmed
WEST HAVEN,CT
Summary
Motivated computer science student eager to gain practical experience through internships. Strong problem-solving abilities and a passion for technology. Seeking opportunities to apply classroom knowledge to real-world projects and contribute to team success.
Overview
6
6
years of professional experience
Work History
Dispatcher
Prestige Limousine Service
WEST HAVEN, CT
01.2023 - Current
- Coordinated the scheduling and assignment of tasks efficiently to ensure timely deliveries and services.
- Maintained clear and concise communication with drivers and field personnel to provide instructions and updates.
- Utilized problem-solving skills to address issues such as delays or emergencies, minimizing disruptions to operations.
- Demonstrated strong organizational skills by maintaining accurate records of assignments and communications.
- Provided excellent customer service by responding to inquiries and resolving issues promptly and professionally.
- Collaborated with other departments or agencies to coordinate efforts and optimize operations.
- Monitored assignments and made adjustments as needed to ensure efficiency and meet deadlines.
Store Manager
Shahs Halal Food
WEST HAVEN, CT
11.2021 - 06.2023
- Efficiently oversee Reception, Telephone, Reservations, and Catering for seamless operations.
- Consistently deliver professional and friendly greetings to uphold high service standards.
- Skillfully manage employee scheduling for exceptional front-of-house services.
- Foster collaboration among leaders for outstanding customer experiences.
- Develop dynamic procedures to meet evolving customer expectations.
- Establish effective communication and reporting for service implementation.
- Ensure strict adherence to safe working practices for building safety.
Process Assistant
Amazon
Wallingford, CT
08.2018 - 10.2021
- Provided vital support in daily departmental management, efficiently managing labor allocation, leading meetings, delegating tasks, and maintaining communication with internal and external suppliers.
- Proactively identified and addressed barriers and challenges, escalating issues to Operations leaders for swift resolution and minimizing disruptions.
- Demonstrated a strong commitment to upholding standards in Safety, Quality, and Productivity, leading to the consistent achievement of daily operational goals.
- Established a reputation for smooth operation, skillfully managing responsibilities and fostering a cohesive and productive work environment.
- Ensured store compliance with State and Federal laws and regulations.
Education
Bachelor of Science - Computer Science
Southern Connecticut State University
New Haven, CT05-2025
Skills
- Python
- Java
- SQL
- HTML
- Linux command-line tools
- TCP/IP networking protocols
- Strong problem solving
- Time Management
- Customer Service
- Data Entry
Timeline
Dispatcher
Prestige Limousine Service
01.2023 - Current
Store Manager
Shahs Halal Food
11.2021 - 06.2023
Process Assistant
Amazon
08.2018 - 10.2021
Bachelor of Science - Computer Science
Southern Connecticut State University
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