Erika Basilio
The Bronx
Summary
Dedicated customer service representative skilled in conflict resolution, call handling, and bilingual communication. Committed to enhancing customer satisfaction and delivering quality service in fast-paced environments.
Overview
1
1
Language
6
6
years of professional experience
Work History
Customer Service Representative HDS ROI specialist
Sharecare HDS
New York (City)
04.2025 - Current
- Performed data entry into electronic health record systems.
- Reviewed medical records to ensure accuracy and completeness.
- Pulled patient records and transferred information to appropriate parties.
- Maintained electronic medical records for all clients
- Scanned and validated medical records for upload.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Call Center Customer Service Representative
Maximus
New York
05.2023 - 09.2024
- Assisted customers with inquiries and service requests efficiently.
- Handled high-volume calls while maintaining professionalism and courtesy.
- Resolved customer complaints by providing effective solutions and support.
- Conducted follow-up calls to ensure customer satisfaction and service quality.
- Resolved customer issues in a timely manner.
- Communicated courteously with customers by telephone, email, or chat systems.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Patient Registrar
MedRite Urgent Care
New York
11.2021 - 09.2022
- Registered patients and verified insurance information efficiently.
- Managed patient check-in process to ensure smooth workflow.
- Assisted with scheduling appointments for urgent care services.
- Communicated with medical staff regarding patient needs and inquiries.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
Cashier
Golden produce mini market
The Bronx
08.2021 - 11.2021
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of checkout area and store displays.
- Assisted in stocking shelves with fresh produce and grocery items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained current knowledge of store promotions to highlight sales to customers.
Cashier Team Lead
Western Beef Supermarket and Corporate Offices
Bronx
06.2020 - 07.2021
- Trained new cashiers on customer service and register procedures.
- Managed cash handling procedures and maintained accurate cash drawers.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Monitored cashier performance, providing feedback as needed.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Checked personal identifications during alcohol and tobacco sales.
Seasonal sale associate
Perfumania
The Bronx
11.2020 - 12.2020
- Assisted customers in selecting fragrances and beauty products.
- Maintained product displays and ensured store cleanliness.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet daily sales goals.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Education
High School Diploma -
Bronx Center of Science And Mathematics
The Bronx, NY09-2021
Some College (No Degree) - Nursing
Borough of Manhattan Community College
New York (City), NYSkills
- Call handling
- Customer conflict resolution
- Service quality assurance
- Database management
- Process optimization
- Customer relationship management
- Time management
- Spanish Language fluency
- Database research
- Microsoft Excel
- Customer service
- Problem solving
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative HDS ROI specialist
Sharecare HDS
04.2025 - Current
Call Center Customer Service Representative
Maximus
05.2023 - 09.2024
Patient Registrar
MedRite Urgent Care
11.2021 - 09.2022
Cashier
Golden produce mini market
08.2021 - 11.2021
Seasonal sale associate
Perfumania
11.2020 - 12.2020
Cashier Team Lead
Western Beef Supermarket and Corporate Offices
06.2020 - 07.2021
High School Diploma -
Bronx Center of Science And Mathematics
Some College (No Degree) - Nursing
Borough of Manhattan Community College