Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Erika Brockinton

Katy,TX

Summary

Experienced professional in the coffee and food industry dedicated to ensuring top-notch quality and customer satisfaction. Skilled in efficiently preparing and serving a diverse range of food and beverages to meet high standards. Committed to teamwork and adept at adapting to evolving customer preferences. Proficient in communication, cash handling, and fostering customer engagement. Equipped with a strong work ethic and a proven track record of resolving issues and building lasting relationships with customers. Passionate about delivering exceptional service to create positive and memorable experiences for every customer served.

Overview

3
3
years of professional experience

Work History

Barista

PJs Coffee Of New Orleans
03.2025 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Created an environment where customers and employees felt welcomed, supported, and where their needs were met.
  • Multitasking & Efficiency

Certified Trainer/Hospitality Leader

Chick Fila A
11.2022 - Current
  • Developed and implemented training programs created for new hires and existing employees.
  • Provided one-on-one training in positions to help individuals improve their skills.
  • Resolve conflict among co-workers, as well as with guests.
  • Responded promptly to guest inquiries and resolved issues to maintain high service standards.
  • Explained the goals and expectations required of trainees.
  • Communicated with management on the best practices for improving the performance of our employees through effective training methods.
  • Resolved customer complaints professionally, while maintaining a friendly attitude towards guests.
  • Trained and mentored new and existing team members in restaurant procedures, food safety, and customer service standards.

Camp Counselor

Faith West Academy
05.2022 - 07.2022
  • Organized and supervised camp activities such as swimming, arts and crafts, hikes, and sports.
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Trained junior staff members on emergency procedures in case of injury or illness.
  • Established and built relationships with campers to ease fears in new environment.

Education

High School Diploma -

Aristoi Classical Academy
Katy, TX
06-2024

Skills

  • Creative Problem-Solving
  • Multitasking Abilities
  • Coffee and tea expertise
  • Espresso machine operations
  • Food preparation
  • Effective conflict resolution skills
  • Effective organizational skills
  • Relationship building
  • Guest Relations
  • Verbal communication
  • Cash handling
  • Order taking
  • Menu memorization
  • Coffee and tea preparation

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Honor Society throughout all of high-school
  • Recognized as an exemplary student for the National Society of Leadership and Success
  • "Good Standing" status for academic records
  • Given a scholarship by the "Student Success Initiative" for academic standing

Affiliations

  • Volunteering with National Honor Society
  • Volunteering in Churches
  • "Good Standing" Academic Award

Timeline

Barista

PJs Coffee Of New Orleans
03.2025 - Current

Certified Trainer/Hospitality Leader

Chick Fila A
11.2022 - Current

Camp Counselor

Faith West Academy
05.2022 - 07.2022

High School Diploma -

Aristoi Classical Academy

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