ERIKA BURBANO SARMIENTO
Flushing,New York
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
H BEAUTY SUPPLY
QUEENS, New York
04.2021 - Current
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Place order with suppliers and know the store's needs.
- Cash management and knowledge of the operating system.
Legal Secretary
CHILL & GRILL
CUENCA , ECUADOR
11.2019 - 04.2020
- Coordinated and scheduled meetings and telephone conferences.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Composed and revised legal documents, letters, depositions and court documents.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
Customer Service Representative
EL CONQUISTADOR RESTAURANTE
Peekskill, NEW YORK
07.2019 - 09.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Legal Secretary
Pio Pio Restaurant
CUENCA , ECUADOR
01.2019 - 04.2019
- Conducted legal research and analysis to draft legal opinions, studies and reports.
- Maintained current knowledge of laws to provide clarification on legal concerns.
- Established professional working relationships with staff from various levels.
- Assisted with document production for court filings, including redactions and formatting.
Legal Secretary
ORTIZ & ROGRIGUEZ CONSULTORIO JURIDICO
CUENCA , ECUADOR
09.2018 - 07.2019
- Greeted clients upon arrival at office and provided assistance as needed.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Filed clients legal documents in relevant courts for processing.
- Participated in client interviews, observed questioning process and documented information.
Education
High School Diploma -
LUISA DE JESUS CORDERO
ECUADOR 07-2018
Some College (No Degree) - ADVOCACY
UNIVERSIDAD CATOLICA DE CUENCA
ECUADOR Skills
- Inbound and Outbound Calling
- Positive and professional
- Scheduling
- Product Knowledge
- Data Collection
- Stock management
- Follow-up skills
- Adaptive team player
- Call Center Operations
- Customer Relations
- Warranty Service
- Client Relations
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
H BEAUTY SUPPLY
04.2021 - Current
Legal Secretary
CHILL & GRILL
11.2019 - 04.2020
Customer Service Representative
EL CONQUISTADOR RESTAURANTE
07.2019 - 09.2019
Legal Secretary
Pio Pio Restaurant
01.2019 - 04.2019
Legal Secretary
ORTIZ & ROGRIGUEZ CONSULTORIO JURIDICO
09.2018 - 07.2019
High School Diploma -
LUISA DE JESUS CORDERO
Some College (No Degree) - ADVOCACY
UNIVERSIDAD CATOLICA DE CUENCA