Erika Cabrera
Houston
Summary
Professional with extensive experience in providing personalized solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs.
Overview
9
9
years of professional experience
Work History
Insurance Agent / Customer Service Rep.
Allstate
02.2024 - 08.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Massage therapist
All Is Well Massage and Spa
08.2023 - 12.2023
- Seasonal job to gain knowledge and experience in pain management.
- Learned effective ways to boost sales products and keep returning customers.
- Build rapport with customers to understand what they are looking for.
- Monitor their conditions and progress and reevaluate treatments as necessary.
Texas State Licensed Vehicle Inspector
Pak Automotive
08.2016 - 12.2022
- Check and Inspect vehicle to ensure that it is in working order.
- Investigate complaints and equipment, and take corrective action.
- Maintain required records of work hours, budgets, and other information.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- Recommend changes that could improve service and increase operational efficiency.
- Plan and prepare employee work schedules.
- Screen job applicants, and hire new employees.
Education
Licenced - Massage Therapy
Phoenix School of Massage
Houston, TX07.2022
Life Insurance License - undefined
Primerica
Houston, TX09.2018
Property and Casualty License - undefined
Texas Insurance Training Academy
Houston, TX09.2017
High School Diploma - undefined
MacArthur High School
Houston, TX05.2011
Skills
- Customer service
- Client Retention
- Professionalism and ethics
- Quotes and sales
- Client needs analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent / Customer Service Rep.
Allstate
02.2024 - 08.2025
Massage therapist
All Is Well Massage and Spa
08.2023 - 12.2023
Texas State Licensed Vehicle Inspector
Pak Automotive
08.2016 - 12.2022
Life Insurance License - undefined
Primerica
Property and Casualty License - undefined
Texas Insurance Training Academy
High School Diploma - undefined
MacArthur High School
Licenced - Massage Therapy
Phoenix School of Massage
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