Marianne Martin

• Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
• Utilized CRM software to manage client relationships.

• Enhanced operational efficiencies through the implementation of data-driven decision-making processes in underwriting activities.
• Assisted in developing marketing materials showcasing the company''s unique value proposition within the competitive landscape of insurance providers.
• Conducted comprehensive policy reviews for identifying areas of potential exposure or risk, reducing claims frequency.

• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Analyzed data to identify trends and predict future insurance needs.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Managed approximately 40 incoming calls, emails and faxes per day from customers.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

• Followed school and classroom policies, regulations, dress codes, and schedules.
• Searched at library and in scholarly databases to locate necessary information for research projects.
• Utilized professor office hours to clarify topics needing elaboration.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Performed research to collect and record industry data.

· Clearly communicate information to our patients, visitors, and staff.

• Verify patient insurance via phone or website and collect any necessary payment for services.
• Updating patient EHR as needed.
• Primary responsible for connecting people.
• In charge of the implementation and coordination of strategies within the community.
• Maintaining a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
• Assisted in training new hires, sharing best practices for effective customer service delivery.
• Responded to customer requests for products, services, and company information.
• Followed up with customers about resolved issues to maintain high standards of customer service.