erika campa
Phoenix,AZ
Summary
Dedicated professional with extensive experience in HIPAA compliance and customer service at Advanced Spine and Pain. Proven ability to maintain confidentiality and accuracy in medical records management while enhancing patient satisfaction. Skilled in data entry and document scanning, consistently receiving positive feedback for professionalism and quality of work.
Overview
12
12
years of professional experience
Work History
Front Office Receptionist
Horizon Health and Wellness
Phoenix, Az
05.2025 - Current
- Greeted patients and visitors warmly, fostering a welcoming environment that enhances patient experience.
- Managed multi-line phone system, efficiently directing calls to appropriate departments to improve communication flow.
- Scheduled appointments and coordinated with healthcare providers for patient convenience.
- Verified insurance information for patients, ensuring accuracy prior to appointments to facilitate seamless check-in process.
Lash Artist
Campa Lashes
01.2022 - 05.2025
- Educated clients on lash care techniques, enhancing longevity of extensions and supporting optimal eye health.
- Upsold lash lifts, tinting, and brow shaping services, contributing to increased salon revenue.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received consistent positive client feedback on professionalism, skill, and quality of work.
Medical Records Clerk
Advanced Spine and Pain
10.2024 - 04.2025
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
Medical Receptionist
Md Triage
01.2019 - 12.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Assistant
Nachito Landscaping
01.2015 - 12.2019
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
Education
Esthetician -
Avalon
Phoenix, AZMedical Assistant
Allen Medical School of Science
Phoenix, AZHigh School Diploma -
North Canyon High School
Phoenix, AZSkills
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- Data entry
- Document scanning
- Paperwork processing
Languages
Spanish
Timeline
Front Office Receptionist
Horizon Health and Wellness
05.2025 - Current
Medical Records Clerk
Advanced Spine and Pain
10.2024 - 04.2025
Lash Artist
Campa Lashes
01.2022 - 05.2025
Medical Receptionist
Md Triage
01.2019 - 12.2021
Assistant
Nachito Landscaping
01.2015 - 12.2019
Esthetician -
Avalon
Medical Assistant
Allen Medical School of Science
High School Diploma -
North Canyon High School