Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Keila S Lopez

Mesa,AZ

Summary

Experienced self-motivated professional with expertise in collecting deductibles and copays, verifying eligibility and benefits, and scheduling new patients. Skilled in ensuring all medical records are obtained prior to visits and managing referrals efficiently. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

6
6
years of professional experience

Work History

Front Office Receptionist

Paradise Valley OBGYN
Scottsdale, AZ
11.2023 - Current
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Greeted and checked in patients, updating patient information in computer system.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Patient Access Specialist

Comprehensive Integrated Care
Tempe, Arizona
04.2022 - 10.2023
  • Answered phones promptly and directed calls appropriately.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Managed and coordinated referrals for specialized medical services within approved insurance networks.
  • Scheduled patient appointments and medical procedures.
  • Performed administrative tasks such as filing paperwork, preparing reports, answering phones, scheduling appointments.
  • Confirmed insurance eligibility and benefits for scheduled appointments.

Front Desk Lead

Integrity Pain and Wellness
Mesa, AZ
10.2018 - 04.2022
  • Conducted regular performance reviews of team members to ensure quality standards are met.
  • Monitored inventory of supplies used at the front desk.
  • Processed employee time sheets, payroll information

Education

High School Diploma -

East Valley Academy
Mesa, AZ
05-2012

Skills

  • Administrative Skills
  • Insurance Coverage Verification
  • Referral Verification
  • Time management abilities
  • HIPAA Compliance
  • Strong leadership
  • Credit and cash payments
  • Ability to work well under pressure
  • Adaptability

Languages

Spanish
Professional

References

References available upon request.

Timeline

Front Office Receptionist

Paradise Valley OBGYN
11.2023 - Current

Patient Access Specialist

Comprehensive Integrated Care
04.2022 - 10.2023

Front Desk Lead

Integrity Pain and Wellness
10.2018 - 04.2022

High School Diploma -

East Valley Academy

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Keila S Lopez